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Position Description

Missoula, MT Field Technician
Location Missoula, Montana
Department Missoula - 6113 - Service
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COMPANY SUMMARY

Modern Machinery Co., Inc. has been in business for over 75 years. We sell, rent and service high-quality heavy equipment while providing exceptional customer service and product support to our customers. Modern Machinery is committed to our core values and creating a safe working environment for all our employees. For more information about our company, please visit our website at  www.modernmachinery.com .

POSITION SUMMARY

Modern Machinery has immediate opportunities for full-time, journey-level, highly motivated, self-directed Heavy Equipment Field Service Technician's in our Missoula, MT branch. Candidates must be well established in the heavy equipment repair and maintenance industry with at least three to five years of experience operating a field service truck. Relocation assistance is available for qualified candidates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Komatsu and other Modern Machinery affiliated product lines.
    • Operate equipment as needed to assist in locating and diagnosing the failure.
    • Utilize hand and power tools and electronic diagnostic equipment.
    • Read and interpret complex hydraulic and electrical schematics.
    • Perform diagnostic testing and tuning of equipment.
    • Have the experience and ability to determine the extent of the repair and the corrective action required.
  • Follow all safety rules and policies while performing all work assignments as specified in company handbooks.
    • Adhere to any additional customer requirements, safety related and otherwise when working on a customer’s site.
  • Asses parts to determine the cause of failure and/or their reusability.
    • Communicate with parts department personnel to order the necessary parts required to complete repair(s).
  • Perform assignments in a variety of environments, including the field, on customer’s sites and in the shop.
  • Customer satisfaction is our priority at Modern Machinery; all customer inquiries must be handled promptly and in a professional manner.
    • Effectively communicate to the customer the machine’s problem, the intended plan for repair and provide status updates throughout the repair process.
    • Establish strong customer relationships.
    • Work well under pressure and within deadlines while maintaining a positive attitude.
  • Ensure the assigned field service truck is appropriately maintained and kept clean.
  • Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily.
    • When appropriate compile any additional documentation necessary for completeness.
  • Assist other technicians on large repairs or projects.
  • Attend and participate in appropriate training(s).
  • Perform other duties as requested by the Service Manager or Foreman.

QUALIFICATIONS AND REQUIREMENTS

  • Must demonstrate troubleshooting and analytical problem-solving skills.
  • Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting.
  • Accurately complete DOT E-Logs and maintain compliance with DOT hours of service.
  • Must be able to work well independently or with others in a team environment.
  • Must be reliable, honest, and have a strong work ethic.
  • Must have strong organizational and time management skills
  • Must be able to effectively communicate both verbally and in writing with customers and co-workers.
  • Must be able to lift 75 lbs.
  • Must own required tools.
  • Ability to work overtime with minimal notice.
  • Must be able to travel away from home.
  • Strong computer skills.

DESIRED EDUCATION AND/OR EXPERIENCE

  • High School diploma required. Associates or Bachelor’s degree in diesel technology or related field preferred and/or an equivalent combination of education and experience
  • Minimum of three to five years of verifiable experience repairing heavy equipment in a field service truck.
  • Class A or B CDL (required)
  • Prior dealership experience is beneficial.
  • Experience with Komatsu as the primary equipment line is preferred, all others may apply.

BENEFITS

  • Medical, Dental, Vision, and Prescription Insurance
  • 401k/Roth Retirement Savings Plan with Company Match
  • Paid Time Off (Vacation, Sick, Holiday, and Bereavement)
  • Participation in Annual Incentive Plan (AIP)
  • Gym Membership Reimbursement Program
  • Family Scholarship Program
  • Employee Assistance Program
  • Company Paid Life Insurance
  • Company Paid Disability Benefits

Modern Machinery is an Equal Opportunity Employer

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IT IS OUR INTENTION TO GIVE EQUAL OPPORTUNITY TO ALL QUALIFIED APPLICANTS. SELECTION DECISIONS ARE BASED ONLY ON JOB-RELATED FACTORS. WE DO NOT DISCRIMINATE ON THE BASIS OF AGE, RACE, RELIGION, COLOR, SEX, NATIONAL ORIGIN, AND DISABILITY, GENETIC INFORMATION OR ANY OTHER STATUS PROTECTED BY LAW OR REGULATION. IF HIRED; YOU MUST PROVIDE PROOF THAT YOU ARE ELIGIBLE TO WORK IN THE USA.