Essential Functions and Job Responsibilities:

• Provide Tier I and Tier II phone and desktop support. 
• Manage desktop configurations across the PSI enterprise and assist in resolution of all problems reported to the PSI Technology Management (TM) Helpdesk.
• Track tickets using the Track-It service delivery system and resolve issues according to published Service Level Agreements (SLAs).
• Coordinate network and desktop ticket resolution activities and assign tickets to appropriate technical, professional, and service personnel as well as escalate issues to higher-level technicians as needed. Report issues involving non-routine requests and problems to TM management
• Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions for information systems in a fast-paced, 24x7x365 environment including Microsoft Windows 10, Microsoft Office 365, Microsoft Intune and Azure. 
• Assist with performing requirements analysis, procurement support, installation and training. 
• Leverage Microsoft Intune deployment capabilities to effectively provision enterprise laptops. 
• Develop user and internal TM documentation and suggest and/or implement processes as needed to support the corporate desktop environment. 
• Prepare/Track CMMI related documentation
• Occasionally travel to off-site corporate locations to support customers as needed.

Minimum Requirements:

• This position is ideal for a separating or retiring communications, signal intel or IT specialties. 
• Bachelor's Degree in appropriate field of study or equivalent work experience.
• Possess current or previous government clearance and/or ability to pass government background security checks.