Position Description

IT Help Desk Technician (DoD SkillBridge)
Location FL - Valparaiso
Job Code 4755
# of openings 1
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Essential Functions and Job Responsibilities:

  • Provide Tier I and Tier II phone and desktop support. 
  • Manage desktop configurations across the PSI enterprise and assist in resolution of all problems reported to the PSI Technology Management (TM) Helpdesk.
  • Track tickets using the Track-It service delivery system and resolve issues according to published Service Level Agreements (SLAs).
  • Coordinate network and desktop ticket resolution activities and assign tickets to appropriate technical, professional, and service personnel as well as escalate issues to higher-level technicians as needed. Report issues involving non-routine requests and problems to TM management
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions for information systems in a fast-paced, 24x7x365 environment including Microsoft Windows 10, Microsoft Office 365, Microsoft Intune and Azure. 
  • Assist with performing requirements analysis, procurement support, installation and training. 
  • Leverage Microsoft Intune deployment capabilities to effectively provision enterprise laptops. 
  • Develop user and internal TM documentation and suggest and/or implement processes as needed to support the corporate desktop environment. 
  • Prepare/Track CMMI related documentation
  • Occasionally travel to off-site corporate locations to support customers as needed.

Minimum Requirements:

  • This position is ideal for a separating or retiring communications, signal intel or IT specialties. 
  • Bachelor's Degree in appropriate field of study or equivalent work experience.
  • Possess current or previous government clearance and/or ability to pass government background security checks.
Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients’ businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry's most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector.
PSI is an Equal Opportunity Employer.
All qualified candidates are encouraged to apply, including:
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
VEVRAA Federal Contractor requesting priority referrals of Protected Veterans.
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