Position Description

Director-Business Administration
Location Philadelphia
Job Code 457
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DEFINITION:  Reporting to the Chief Financial Officer, the Director of Business Administration (BA) manages the agency’s overall business operations.  Specifically, the Director of Administration for BA position provides management responsibility for the agency and subcontractor insurance matters, service procurement, contract development, contracting procedures and billing.  This position also provides leadership, oversight and direct management of certain agency wide agreements and agency wide Request for Proposals (RFPs), and related project management.




  • A Master’s Degree in Social Work, Public Administration, or a related field.

  • Completion of Associate in General Insurance (AINS) coursework strongly preferred (i.e. Property and Liability Insurance, Commercial Insurance, etc.).


  • Minimum of seven years of progressively responsible management experience at a supervisory level required. 

  • Prior areas of experience should include program development and management, contract administration, insurance, budgeting, billing, and data analysis



PCA is an equal opportunity employer.  PCA does not inquire into any candidate’s medical, religious or other protected status.  PCA may extend a conditional offer of employment to a candidate that the hiring manager believes is the best fit for the job.  All new hires must be vaccinated as a condition of employment in accordance with PCA’s COVID-19 Vaccination Requirement Policy.  Only after receiving a conditional offer of employment should a candidate provide his/her/their COVID-19 vaccination status to PCA as either vaccinated or unvaccinated.  In the event the candidate is not vaccinated, the candidate should either: (1) obtain the vaccination and provide proof thereof; or (2) seek a reasonable accommodation from the COVID-19 Vaccination Requirement Policy.  PCA will work with candidates in good faith to determine whether the request is reasonable and whether the request places undue hardship upon PCA.

Professional Characteristics

  • Inspires and works effectively with senior level PCA management and BA staff.

  • Works under pressure and able to meet deadlines.

  • Is a self-starter, able to present unsolicited options, suggestions and opinions.

  • Ability to communicate well both in oral and written form.

  • Ability to relate well to consumers, PCA staff, and representatives of outside agencies.

  • Ability to work efficiently and effectively, demonstrating strong organizational skills.

  • Directs the Business Administration Department, performing all supervisory and other duties as required.  Directly supervises the Business Administration Supervisor and support staff, to facilitate maximin productivity, high quality outputs, team coordination, and attention to agency priorities.

  • Directs the agency’s contract procurement process, including contract negotiations, contract development, and contract monitoring for compliance of both program funded and unit cost service contracts covering all agency services, as well as review/approval for new and/or expanded services.  Also includes direct management of certain agency wide contracts and agency wide Request for Proposals (RFPs), and related project management functions. 

  • Works closely with the Legal department regarding the development of agreement and amendment formats, to include terms and conditions as imposed on PCA by its funders. 

  • Manages the agency’s non-service contract system including contract employment agreements, employment agency agreements, college and university affiliation agreements, funding agreements, participation agreements, and other forms of agreement that fall outside PCA’s service system.

  • Directly oversees PCA’s insurance program, including broker relations and coverage recommendations, policy application and negotiation, claim submission, event coverage, and invoicing.  Duties also include working closely with all PCA Departments to ensure coordination of service provider insurance requirements, monitoring of provider insurance, and resolution of provider insurance compliance issues.

  • Provides leadership and direction regarding the establishment of policies, procedures, standards and specifications relating to provider performance and service delivery.  Assures compliance with all applicable Federal, State and City program standards.  Oversees the development, administration and monitoring of subcontracted services and the provision of technical assistance to service delivery agencies. 

  • Oversees provider relations, including provider recruitment, training, and technical assistance including utilization of PCA management information systems in the resolution of provider issues.

  • Reviews departmental productivity and management reports for external providers to ensure expected performance is being met.

  • Prepares and manages the department’s fiscal year budget and any budget revisions according to PCA policies, and monitors spending, assuring prudent and appropriate administration of the budget.

  • Develops and maintains ongoing working relationships with PCA departments, PDA, and DHS, to facilitate effective communication regarding program compliance, and problem resolution as required.

  • Prepares various surveys, correspondence, informational reports and other writings as required by the state and other bodies.

  • Develops and delivers both formal and informal internal trainings (i.e. contract preparation, Insurance In-Service).

  • Participates in other duties as assigned.


  • PCA staff

  • PDA staff

  • Consumers

  • Service Providers


  • Ability to Communicate Effectively

  • Networking/Development of Partnerships

  • Work Quality

  • Work Quantity

  • Initiative and Flexible

  • Job Skills and Knowledge

SALARY  RANGE:   $72,163 - $83,537

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