Position Description

Care Manager I-Options
Location Philadelphia
Job Code 435
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Definition:   Reporting to a Care Manager Supervisor, this position is responsible for the overall coordination of a diverse caseload.  The Care Manager I (CM I) facilitates community-based long-term care to disabled and/or chronically impaired older adult participants.  This position has responsibility for ongoing assessment, service planning, service arrangement, follow-up, and reassessment.  The CM I is a participant advocate as well as the gatekeeper of service provision. 



Education: BA/BS/BSW or MA/MS/MSW including at least 12 college-level credit hours in             sociology, social welfare, psychology or gerontology. 

Experience: Candidates require one year social work experience .        

            Professional Characteristics:

  • High energy level; able to manage a variety of tasks simultaneously.
  • Well-developed interpersonal and communication skills.
  • Well organized.
  • High level of flexibility.
  • Possesses advocacy skills and a sense of professional ethics.
  • Strong computer skills
    Additional Requirements:
  • Must have a valid driver’s license, good driving record, and continuous access to a fully insured car
  • Drug testing required
  • Pre-employment physical
  • Second language abilities preferred

To maintain high quality care management services by identifying and meeting the varied needs of participants. To provide home and community based services as needed to enable participants to remain at home as long as possible.

Duties and Functions:

  1. Performs all care management functions: assessment, service plan development, service arrangement, follow-up, monitoring, and reassessment.  Assesses the participant's needs and preferences in their environment.  Reassesses participant's status and reviews service plan at regularly scheduled intervals.
  2. Completes Needs Assessment Tool (NAT) and participant care plan at required timeframes. 
  3. Enters Care Management units provided.  
  4. Works with participant, his/her family, and/or caregiver, to develop an Individual Service Plan, making use of supervision and consultation with other disciplines as necessary. 
  5. Identifies and mobilizes informal and formal resources to meet participants' needs. Maximizes use of third party payers. 
  6. Facilitates participant choice of providers. 
  7. Arranges for needed services and entitlements, working cooperatively with participant, family members, and service providers.  Follows up on service delivered in specified amount of time, and works with participant and provider to assure appropriate match of service to specific need. 
  8. Provides assistance to participant in the MA Application Enrollment process and monitors participant conversion process to CHC (Waiver) 
  9. Conducts home visits and telephone contacts per standards to monitor adequacy and continued appropriateness of Individual Service Plan.  
  10. Monitors participant satisfaction to ensure quality of services provide
  11. Completes all necessary forms and / or data entry for participants’ record, other management information, and other written reports as required.  Inputs and maintains data in Oracle and SAMS systems. 
  12. Participates in orientation and training and attends regularly scheduled supervision, and staff meetings. Seeks opportunities for professional development. 
  13. Other duties as assigned.
    Performance Expectations:
  • Meets agency standards of care management practice.
  • Records and reports are legible, timely, accurate, complete, and relevant.
  • Ability to establish rapport with PCA staff, participants, providers, and outside agencies.
  • Brings problems and possible resolutions to supervisory conference.
  • Assures quality services to participants.


  • Participants of home and community based services.
  • Service providers.
  • PCA Staff

Salary $42,596.22-$49,310.45                                                                                             

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