Position Description

Location Philadelphia
Job Code 356
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DEFINITION: Under the supervision of an Older Adult Protective Services Supervisor, the Protective Services Investigator is responsible for providing intake, investigation, assessment, and case management services for clients age 60 and above who are at risk of abuse, neglect, exploitation, or abandonment.

QUALIFICATIONS: Satisfactory criminal history clearance. Master's Degree in Social Work or related social science, or Bachelor's Degree in Social Work or related social science and three years’ experience in direct services required. One year direct aging casework experience required. Familiarity with protective services, crisis intervention, investigative techniques, mental health intervention, or case management with the elderly is preferred. Ability to work with difficult clients and skill in case assessment are required. Second language abilities preferred.


a) Receives and investigates reports of abuse, neglect, exploitation, and abandonment of individuals age 60 and above as described in the Older Adults Protective Services Law and the regulations accompanying this law.

b) Determines if report of abuse or neglect is substantiated or unsubstantiated and makes referrals to appropriate agencies and services.

c) Assesses the need for emergency intervention including petitioning for involuntary mental health commitments, protection from abuse orders, emergency intervention and access orders, when appropriate. Testifies in court as needed.

d) Accompanies and assists police in delivery and enforcing of above-mentioned court orders.

e) Conducts an assessment and develops a care plan for client, family, friends, and service providers.

f) Provides on going case management to older adults in need of protective services as defined by the Older Adult Protective Services law reassessing as required.

g) Documents all case activity in accordance with State regulations, agency policies, and best practice.

h) Provides financial or surrogate management as appropriate.

i) Establishes and maintains relationships with public service providers, including mental health and health care providers, police district offices, and other community agencies.

j) Coordinates case planning with other service providers and other service delivery systems.

k) Coordinates investigations in institutions with appropriate State licensing agencies and Ombudsman.

l) Arranges and conducts case conferences.

m) Locates and/or mobilizes resources to meet client needs.

n) Participates in on going problem solving, program evaluation and development with all staff.

o) Participates in orientation and training, in service training, and attends regular staff meetings.

p) Uses regular conferences with supervisor to evaluate work, improve job performance, and enhance professional growth.

q) Assists with outreach and public education.

r) Identifies resource and service gaps, which inhibit the provision of high quality care to vulnerable older adults.

s) Performs other related duties as assigned.


1. A report of criminal history record information from the state or Federal Government.

2. A valid driver's license, a good driving record and access to a fully insured car and, when necessary, transporting of clients.

3. Evenings and weekends on call via beeper on a rotating schedule basis.

4. Availability via beeper at all times during scheduled working hours, including lunch hours, meetings, etc.

5. Completion of Pennsylvania Department of Aging's Older Adult Protective Services training as set forth in the Regulations.

6. Signing the Pennsylvania Department of Aging's Confidentiality Statement.

SALARY:  $39,772 - $46,041

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