Position Description

NOC Engineer / Analyst
Location Nationwide (Remote)
NetSuite Employee Status Active
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  • This position provides in depth supports of the companies Networks Transport, IP and Ethernet Networks
  • Configure and provision routers, switches, and other equipment for customer networks.
  • Configure MPLS router connections for customer turn ups.
  • Assists with implementation of assigned customer network additions, as well as networks of associated companies.
  • Perform remote turn up of services with operations and communication deployments as necessary.
  • Identify, diagnose, and resolve problems affecting network performance that have been escalated and unresolved within the NOC teams.
  • Provide technical and analytical support in determining the root cause of network problems and implement action plans to resolve potential or active network impacting issues.
  • Work trouble tickets to find solutions in order to correct customer / network trouble issues and faults.
  • Performing installs, verifying successful turn ups.
  • Provide assistance and support to other team member as required during critical outages.
  • Troubleshooting post-install troubles.
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