NOC Change Management Analyst I

Elevate your career as a NOC Change Management Analyst I at a leading telecommunications provider, where you’ll tackle customer inquiries head-on, master technical challenges, and deliver stellar service experiences that leave customers delighted and loyal. You'll thrive in a fast-paced environment, utilizing your problem-solving prowess and communication finesse to ensure every interaction exceeds expectations.

Job Summary

The NOC Change Management Analyst I will be responsible for processing network maintenance requests, analyzing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages.  The Analyst I would also monitor the network and report on maintenance successes and overall performance statistics.

Duties & Responsibilities

80%      

·         Analyze Change Maintenance requests.    

·         Ensure documented Change Management processes are followed.

·         Deconflicts impact between maintenances to avoid unplanned outages. 

·         Conveys details of the maintenance to end users if customer escalations arise 

·         Document discrepancies and track/notify to ensure records are accurate.

·         Coordinates work and support with Field Operation, Outside Plant and the NOC, and processing impact assessments received.

·         Participates in an on-call rotation which will include evenings, weekends and Holidays

·         Monitors the network and report on maintenance successes and overall performance statistics

·         Knows the basic terminology and technology associated with each maintenance and identifying if it is documented correctly

·         The Analyst would also monitor the network and report on maintenance successes and overall performance statistics.

20%      

·         Participates in new processes and technology training

·         Ensures each maintenance timeslot is scheduled appropriately

 

Qualifications

Education:  Bachelor’s degree preferred and/or combination of 4 years related experience

Experience:   3+ years of directly related telephony or network operations experience. Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint), experience with Inventory systems is a plus.

Key Competencies:  Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.