Position Description

(2021-2022) GHOnline - Family Success Coordinator
Location GH Texas
Job Category Lead Office (Finance, HR, Development, etc.)
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POSITION: Family Success Coordinator

LOCATION: Remote, Texas

DEPARTMENT: Great Hearts Nova

REPORTS TO: Senior Family Success Coordinator

FLSA: Exempt, Starting at $41,000 annually 

Organization Description

Great Hearts is a nonprofit network of public charter schools dedicated to improving education nationwide through classical preparatory K–12 academies. A Great Hearts education prepares students to be more than just proficient test takers; rather, it prepares them to become great-hearted and virtuous leaders capable of success throughout their careers and lives. With a curriculum built upon a character-centered, classical liberal arts tradition and an innovative approach to school itself, Great Hearts cultivates the hearts and minds of students through the pursuit of truth, goodness, and beauty. Great Hearts serves over 20,000 students in both Texas and Arizona. Great Hearts Nova, from the Latin novus, is a new Great Hearts entity designing, building, growing, and scaling new educational models.

  • January 4, 2021: Great Hearts Online launched across Texas, serving approximately 500 students.
  • August 11, 2021: Great Hearts Online scaled to a public charter school in Arizona serving over 600 students and a private school in Texas serving over 100 students.
  • Fall 2021: The pilot program of Great Hearts Microschools will launch, as another new educational model steeped in the Great Hearts purpose and culture.

This is a position within Great Hearts Nova.

Position Summary

Great Hearts Nova is seeking a full time Family Success Coordinator (FSC). The right individual will successfully guide interested families through the enrollment process and continue to be the point-person for families’ needs during their time with Great Hearts Online Private School in Texas. This position may also guide families through the enrollment process of Great Hearts Microschools and future Great Hearts Online schools. The ideal candidate is expert at building relationships, communicating clearly and effectively, and telling the Great Hearts story. The right person is also skilled at problem solving, connecting individuals to needed resources, and comes with technical and detail-oriented prowess. 

Duties and Responsibilities

The Family Success Coordinator will have roles and responsibilities aligned to the below. The individual will need to balance family engagement and relationship building with technical and detailed excellence related to communications and enrollment systems.

  • Outreach & Marketing: Be the key point of contact for prospective families interested in attending Great Hearts Online, engaging with families via phone, email and social media platforms
  • Enrollment: Realize strong enrollment goals for the state
  • Enrollment: Be administrator and trainer for the enrollment process and system, following up with families who have begun but not completed the resignation process
  • Onboarding: Lead the onboarding of families, ensuring they are prepared for first day of school and connected to all resources/departments they need
  • Liaison: Serve as chief facilitator and connector, matching families with the individual or resource they need for success at Great Hearts Online
  • Liaison: Build relationships with families to develop a robust online school community, working in tandem with other GH Online team members also involved in this work
  • Problem-Solver: Through relationships and in partnership with families, identify the major roadblocks to family success; work with parents to realize the right conditions for their scholar’s success and work with the academy to support parents in these endeavors
  • Retention: Retain families as they consider re-enrollment for future years
  • Communication & Marketing: Serve as key communicator for the school, supporting with drafting family communications, getting and sharing photos/videos/testimonials, being active on school’s social media platforms

Qualifications, Competencies, and Strengths

  • Education and Experience:
    • Bachelor’s degree
    • 1 - 3 years of related experience
  • Fluency with technology: email, excel formulas, google drive, customer tracking systems, etc.
  • Demonstrated success in relationship building and taking people from interest to all-in on a product, service or idea
  • Knowledge of and passion for Great Hearts’ classical liberal arts curriculum
  • Fluency in Spanish is preferred
  • Acumen with social media platforms
  • Entrepreneurial spirit; thrive in a fast-paced, remote work environment that is filled with change

Type of clearance:
Must possess or obtain a valid Arizona Department of Public Safety fingerprint clearance card. Must possess or obtain a valid Texas Department of Public Safety fingerprint clearance and background check.

Physical functions: Requires but is not limited to standing, sitting, repetitious hand and body movements, bending, squatting, and reaching. May be required to move or position equipment up to 50 pounds approximately.

This description reflects management’s assignment of essential functions; it does not exclude or restrict the additional tasks that may be assigned.

Great Hearts Academies is an Equal Opportunity Employer.

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