Position Description

(2021-2022) Great Hearts Online - Texas Student Information Specialist
Location GH Texas
Job Category Academy - Support Staff (Office Manager, School Nurse, Librarian, etc.)
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POSITION: Student Information Specialist

LOCATION: Remote Location Available; Available CST Hours

DEPARTMENT: Great Hearts Online (Texas)

REPORTS TO: Director of Academy Operations

FLSA: Salaried, exempt

Company Description

Great Hearts is a nonprofit network of public charter schools dedicated to improving education nationwide through classical preparatory K–12 academies. A Great Hearts education prepares students to be more than just proficient test takers; rather, it prepares them to become great-hearted and virtuous leaders capable of success throughout their higher education and professional careers. With a curriculum built upon a character-centered, classical liberal arts tradition and a revolutionary approach to school itself, Great Hearts cultivates the hearts and minds of students through the pursuit of Truth, Goodness, and Beauty. Great Hearts serves over 20,000 students in both Texas and Arizona.

On January 4th, 2021, Great Hearts launched a new virtual classical Academy to serve students in Texas.  Great Hearts Online  is fully enrolled to the delight and satisfaction of over 500 students and their families.

Great Hearts Online is the core educational offering, and we are thinking bigger. In Latin, civitas is a word describing a body of citizens who constitute a state or a commonwealth; a civitas is a body of people imparting shared responsibility, a common purpose, and a sense of community toward greater citizenship. What we are building is a  Great Hearts Civitas : a national body of families and students, connected by a common purpose, in community and citizenship together. In the coming years, we will offer excellence in virtual classical education with a focus on tight-knit online and in-person communities in pursuit of a national GH Civitas .

This is a position within Great Hearts Civitas, the newest branch of the Great Hearts organization. Additional information on roles can be found at www.greatheartsamerica.org/careers .

Position Summary

The Student Information Specialist (SIS) is an important role within the Great Hearts Online administration team. The Student Information Specialist, under the direction of the Director of Academy Operations, will be responsible for the day-to-day operations and management of Academy records, focused on student information data and daily student attendance/engagement. In partnership with Great Hearts Online leadership and faculty, the SIS will provide our Academy families exceptional customer service and perform job duties as outlined below.

Duties and Responsibilities

The Student Information Specialist will have roles and responsibilities aligned to the below. This individual will need to embrace the nitty-gritty rolling up sleeves work ethic in a startup environment.

Student Information Specialist

  • Receives paperwork from Family Services Coordinator and manages integrity of entry and storage.
  • Keeps information system accurate (PowerSchool).
  • Administers operations of the records office (student records, transcripts, graduation process).
  • Does reporting on SIS matters in alignment with state compliance.
  • Imports rosters and schedules into PowerSchool.
  • Audits Canvas courses to confirm PowerSchool information is reflected accurately in Canvas.

Attendance Clerk

  • Tracks and enters daily attendance.
  • Tracks and enters daily participation.
  • Calls families regarding attendance and participation.
  • Partners with Academy Dean around participation issues to address and resolve.
  • Reports out on attendance daily including repeat absent students.
  • Responsible for escalation and resolution of truancy/low-engagement, in partnership with Dean.

Customer Services

  • Assist the Operations Manager with grade-specific communication.
  • Assist academy staff with items such as logging attendance, purchasing process, reimbursement, etc.
  • Assist with community building events.
  • Maintain relationships with faculty and families.
  • Communicate and engage with families proactively and responsively with positive tone, clear answers, and quick turnaround.
  • Identify roadblocks for family success and solve.
  • Foster a strong customer service focused team.

As a member of the Great Hearts Online operations team, roll up your sleeves and assist in other key projects and workflows to provide surge capacity as needed. This may include executing on the collection, inventorying, labeling, and shipping of materials and hardware.

Qualifications, Competencies, and Strengths

Education and Professional Experience:

  • High School Diploma required; Bachelor’s Degree preferred
  • At least 1 year of experience in operations, process improvement, project management, technical development, or a related field

Additional requirements

  • Highest level of trust and discretion.
  • Experience with MS Office
  • Be a Team member who is passionately committed to K-12 education reform, with a combination of technical knowledge, business acumen and interpersonal skills, but who also works well independently to achieve team goals.
  • A track record of results in implementing processes and driving results.
  • Manage multiple projects and thrive in a fast-paced environment.
  • Strong work ethic combined with a high level of professionalism focused on delivering results.
  • Committed to providing excellent customer service under all circumstances.
  • Exceptional communications skills and the ability to build strong relationships.
  • Excellent interpersonal skills and honest approach to collaboration, communication, teams, and community.
  • Consistent work ethic.
  • Ability to travel up to 5% of time (during non-pandemic times

Type of clearance:

Must complete Texas Department of Public Safety fingerprint clearance and background check. Must also successfully complete the Breakthrough coach course.

Physical functions: Requires but is not limited to standing, sitting, repetitious hand and body movements, bending, squatting, and reaching.

This description reflects management’s assignment of essential functions; it does not exclude or restrict the additional tasks that may be assigned. Great Hearts Academies is an Equal Opportunity Employer.

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