Position Description

(2020-2021) Arizona - Development Systems Administrator
Location GH America
Job Category Lead Office (Finance, HR, Development, etc.)
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POSITION: Development Systems Administrator

DEPARTMENT: Development/Advancement

LOCATION: Great Hearts AZ Home Office

ORG CODE: Great Hearts America

REPORTS TO: VP of Development Operations

EEO Classification: Professionals

FLSA STATUS: Exempt, Full-time ($65,000 - $75,000)

Organization Description

Great Hearts Academies is a nonprofit charter management organization (CMO) that operates classical preparatory K-12 public charter schools. Our academies cultivate the minds and hearts of students through the pursuit of truth, goodness and beauty.

We currently serve over 15,000 students in 29 schools through Arizona and Texas and are dedicated to serving new communities with our liberal arts model of public education and restoring excellence to American public education. We proudly prepare students for success at the best colleges and universities in the nation, but see our larger purpose as producing great-hearted graduates that are prepared to be intellectual, moral, and engaged citizens.

Great Hearts Academies’ primary goal is to graduate thoughtful leaders of character who will contribute to a more philosophical, humane and just society. As our national network grows, we will offer this opportunity to more families and educate more great-hearted graduates, serving as a catalyst for reforming public education. Additional information can be found at http://www.greatheartsamerica.org/.

Position Summary

This position is responsible for the performance, integrity and security of Raiser’s Edge database and is considered the business owner of the software systems used by Development. In addition, the role is responsible for configuration, database design, performance, security, troubleshooting, training of database users and training and management of internal support staff with access to Raiser’s Edge. The position will oversee and is responsible for Development related payment processing efforts including merchant services and third-party platforms and for growing centralized gift and constituent data entry efforts and managing Arizona Employee Give and Matching Gift programs. Primarily responsible for data quality and integration of online fundraising database systems, currently Blackbaud Raiser's Edge database view/RENXT and other feeder systems. Responsible for data standards-of-use and ad-hoc report generation, and user access. Oversees and provides business-user support. Supervises database programmer/analyst position(s), centralized data entry efforts and/or third-party managed services.

  • Oversee the quality, integrity and accuracy of all information and gifts entered into Raiser’s Edge.
  • Generate and assist as needed with customized queries, reports and lists
  • Train and support database end-users, at CMO and School levels.
  • Serve as liaison with Finance departments at each Great Hearts school
  • Audit database for accurate coding
  • Proactively identify and implement database modifications to support operations
  • Maintain Troubledesk for all Raiser’s Edge issues, and other used systems as related to Development
  • Responsible for training manuals/resources and training sessions for all staff
  • Ability to manage, supervise and lead others

Duties & Core Responsibilities

Manages, maintains, and supports the business users of the fundraising systems, currently Blackbaud Raiser's Edge. Works with business users, internal and external stakeholders, to ensure quality data and system management in support of online donation, email, peer to peer, and event campaigns. Defines objectives, gathers information, and translates into technical specifications and procedures the workflows and reports necessary to ensure fundraising data meets business objectives. Designs, creates, and maintains data integration needs. Oversees the implementation and testing of enhancements to the platform(s). Confers with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or select solution enhancements. Maintains understanding of current technologies or development practices through continuing education, reading, or participation in professional conferences, workshops, or groups. Incorporates technical considerations into site design plans, such as budgets, equipment, performance requirements, security, or legal issues including accessibility and privacy. Leads, coaches, and develops programmer/analyst or other staff as assigned. Performs other related job duties, as assigned.

Additional Responsibilities:

  • Assign user credentials and maintain database security access
  • Analyze and recommend database improvements
  • Audit database access and requests
  • Serve as liaison to database hosting company, Great Hearts Finance/Accounting, Enrollment, Great Hearts Information Technology, stock brokerage account
  • Research emerging technology improvements
  • Strong technical and interpersonal communication
  • Solid project management capabilities
  • Exceptional attention to detail
  • Self-starter, ability to identify problems and propose solutions
  • Familiarity with fundraising best practices of a nonprofit organization

Qualifications, Competencies & Strengths

Experience: Demonstrable previous experience with systems implementation and management is required. At the core are leadership, problem-solving, technical and project management skills. Knowledge of IRS policies for gift records and management. Experience and knowledge demonstrated in successful management of data, including data integrity and cross-platform integration. Demonstrated successful support of business users. Proficiency in project management, research and data analysis, program delivery, and business planning.

Education/Certification: Raiser’s Edge bCRE-PRO certification is preferred.

Data Systems: A minimum of a bachelor’s degree is required, but a master’s degree in computer systems or business administration is preferred. Minimum of five years’ experience with Raiser’s Edge. Proficient in Microsoft Office including strong Excel and Word knowledge.

This position requires an organized, proactive, and energetic individual who will work effectively with donors, corporations, and internal stakeholders.

Additional Requirements

Type of fingerprint clearance: Must possess or obtain valid Arizona Department of Public Safety IVP level fingerprint clearance card.

Physical functions: Requires but is not limited to standing, sitting, repetitious hand and body movements, bending, squatting, and reaching. May be required to move or position equipment up to 15 pounds approximately.

Travel required: Occasional errands as it pertains to the coordination of the Major Gifts team needs.

This description reflects management’s assignment of essential functions, it does not exclude or restrict the tasks that may be assigned.


Great Hearts Academies is an Equal Opportunity Employer.

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