Job Title: Customer Service Representative

Summary: 

The Customer Service Representative will work in a variety of areas such as answering phones, perform duties at the scale house, and work at the bulk sales yard. The Customer Service Representative will also operate a computer terminal to input customer data and assure proper charges to customers; receive and count money, make change and prepare related reports; assist customers in product purchasing and applications. Accurately judge/measure incoming yard waste.

$500 sign on bonus at 6 and 12 months of hire.

 Key Interfaces: 

• Office Manager
• Operations Manager
• Customers
• Sales
• Maintenance

Essential Duties & Responsibilities: 

• Receive and count money, make change and prepare related reports; balance the till daily; assure charged transactions are signed according to established procedures.
• Operate a computer terminal to input customer data and assure proper charges to customer; run and reconcile transaction journals and cash tickets; print daily transaction summaries and close out daily input on computer; perform general data entry, submit reports to supervisor as required.
• Answer telephone and direct calls to appropriate personnel.
• Assist customers on product selection, purchasing, and order processing.
• Responsible for keeping office area clean.
• Perform related duties as assigned.

Required Skills: 

• Operate a computer terminal to enter data, maintain records and generate reports.
• Operate scales to weigh incoming and outgoing vehicles at any of the company facilities; determine appropriate charges for vehicle/customer entering facilities; enter data into computer.
• Record-keeping techniques.
• Basic math and cashiering skills.
• Make change quickly and accurately.
• Observe health and safety regulations.
• Learn company’s organization, operations, policies and objectives.
• Work independently with little direction.
• Work courteously and tactfully with customers and associates.
• Learn basic product knowledge and uses.

Education/Certification:

• Any combination equivalent to graduation from high school and one year cash handling or customer service experience.

Experience/Other: 

• Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Physical Demands:  

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work involves walking, standing sitting, and stooping.
• The employee may be required to push, pull, lift, and/or carry 50 pounds or more.
• The noise level in the work environment is usually moderate, while the work pace can be fast and phone call volume can be heavy.
• Communicate orally with others one-to-one both in person and over the telephone to clarify customer service issues and verify task directives; they also communicate orally with others in a group setting when participating in safety meetings or training sessions. 
• Learn new, job-related material through oral instruction in an on-the-job setting.
• When completing paper work at a desk, sit for extended periods of time with the ability to move about at will.
• When communicating with others via e-mail or preparing reports. Operate office equipment requiring repetitive arm/hand movements. 
• Vision abilities required by this job include close vision and the ability to adjust focus.

Limitations & Disclaimer: 

The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position.  Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State Laws.  Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently.  Continued employment remains on an “at-will” basis. Cedar Grove is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. 

Cedar Grove Composting, Inc.'s offices are non-smoking and Drug and Alcohol Free Workplaces. Cedar Grove Composting, Inc. is an equal opportunity employer. Applicants must pass a drug test and background check prior to being hired. All active employees are subject to random drug testing.