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Introduction to Direct Interactions
Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including people with disabilities and military spouses. There is a work at home revolution happening right now and we need your help! The COVID-19 virus has disrupted traditional contact centers worldwide. Clients are turning to Direct Interactions for help. While our primary work is handling inbound calls, there will be opportunities to handle outbound calls, chats, emails and more. (please note the outbound calls are customer service or B2B inquiry calls, (not telemarketing). We encourage you to apply, there has never been a better time to start your work-at-home career!
At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country. You will help people in need and know that you made a positive difference in their lives. Even if you have not worked in contact centers for long or even not at all, we are interested in learning more about you! We pride ourselves on being all about the people we serve as well as those we work with. Most people spend more time at work then they do with their own families, so why not join the DI family? We partner with various companies and states to provide their customers with white-glove service. We are currently experiencing an extremely high number of calls and need your help. Ideal applicants can work 40 hours a week.
To be considered, you must first be invited go through our on-boarding phase assessments (this correspondence will come via email if selected). To continue with the on boarding phase process, you must respond to all correspondence timely to move on in the process. From there, if you receive an invitation to interview and are invited to move on in the hiring process, we will send you an offer via email.
Monday-Friday 7am to 7pm EST
Saturday 9am to 5pm EST
Sunday 9am to 1pm EST
*If you are selected, your offer is contingent upon successfully completing and passing a technical assessment of your PC performed by our IT department.
Currently, Apple computers (Mac laptop or desktop) and Chromebooks are not compatible with any of our client’s software.
*There are NEVER any fees associated with applying or working with Direct Interactions.
We are not hiring in California or New York