Position Summary: 

The Technical Specialist will demonstrate the following capabilities:

• Manage physical security system support to meet service level agreements
• Analyze physical security system performance and recommend improvements
• Resolve complex system issues for physical security systems and networks
• Provide Tier 3 support to the system administration team
• Programming and integrating an entire system at the global level
• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Perform and manage PITCO's.
• Perform final programming of systems
• Provide on-site system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Assisting with annual performance evaluations
• Ensure availability of remote Pitco and remote access
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers
• Provide advanced level database support
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Delegating tasks and providing support to level I and II Electronics Technical Specialists
• Using 60% or 90% designs to develop and build out PITCO
• Read blueprints, schematics and statements of work (SOW).
• Ensuring PITCO build outs adhere to statements of work (SOW).
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
• Perform all duties with minimal direct supervision

Position / Candidate Requirement

• Must pass customer background check after offer is extended
• Ability to obtain a Secret clearance
• Education: Computer Science, Electrical Engineering, or a Related Engineering Discipline
• Bachelor's Degree and 0+ Years of progressive experience in the following or
• Associates Degree and 4+ Years of progressive experience in the following or
• High School Diploma/GED and 6+ Years of progressive experience in the following
• This position may require ongoing or intermittent use of a company vehicle. Selected candidates must possess an acceptable driving record in accordance to our policy.
• Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Requires reliable attendance at customer site during work hours required by customer

Required Certifications:

• Distech Controls GFX Certification
• Niagara N4 Certification

Desired / Advantageous Qualifications:

• Vendor certifications for electronic systems
• Hirsch, BOSCH, Aiphone, Commend equipment knowledge
• CAD experience on building typical and installation packets for field use

Abilities

• Exposure to computer screens for an extended period of time
• Sitting for extended periods of time
• Reach by extending hands or arms in any direction
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
• Listen to and understand information and ideas presented through spoken words and sentences
• Communicate information and ideas in speaking so others will understand
• Read and understand information and ideas presented in writing
• Apply general rules to specific problems to produce answers that make sense
• Identify and understand the speech of another person