Job Duties and Responsibilities:
In this role you will be responsible for monitoring, maintaining, and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single work location in the Washington D.C. area. Candidates must be flexible in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.
Essential responsibilities and activities include but are not limited to:
- Manage physical security system support to meet service level agreements
- Analyze physical security system performance and recommend improvements
- Resolve complex system issues for physical security systems and networks
- Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed
- Communicate with customers, manufacturers, vendors, and technical specialists
- Train system users and other system support personnel as needed
- Analyze and modify preventive maintenance checklists for system changes
- Troubleshoot system performance issues and implement corrective actions
- Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks
- Organize and prepare detailed documentation of system performance, including service request records, and analysis
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
- Implementation of Server and Workstation patching and STIG remediation
- Perform all duties with minimal direct supervision
Qualifications:
- Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; active TS/SCI w/ Polygraph clearance REQUIRED
- Education: Computer Science, Engineering Degree or a Related Technical Discipline
- Associates Degree and 4+ Years of progressive experience or
- HS Diploma or Equivalent and 6+ Years of progressive experience
- Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
- Requires 2 + years of experience programming/administrating Physical Access Control Systems.
- Requires previous experience at effectively managing teams of 2 -10 employees.
- Requires an understanding of Windows patching and vulnerability remediation.
- Requires advanced knowledge of Windows active directory hierarchy and implementation.
- Requires basic knowledge of large scale networking, VLANS and routing.
- Requires reliable attendance at customer site during work hours required by customer.
- Requires the ability to work flexible shifts that include nights, weekends and holidays as needed.
- Requires minimal travel
- Requires minimum of Security + Certification, CASP, or CISSP certification preferred
- Strong oral, written and presentation skills.
- Demonstrated background working with multidisciplinary teams.
- Demonstrated time management and organization skills to meet deadlines and quality objectives.
- Strong MS Excel, Word, and PowerPoint skills.
Desired / Advantageous Qualifications :
- Certification\Experience in CCure 9000 Access Control System.
- Certification\Experience in AMAG Access Control System.
- Certification\Experience in BOSCH BVMS.
- Microsoft SQL Server Query writing and management experience.
- Experience troubleshooting and maintaining Microsoft Server (2012,2016).
- Install and load system operating software.
- Experience programming/administrating Access Control Systems of any type.
- Experience with installation, troubleshooting, and testing of security electronics equipment.
Abilities:
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
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