OBJECTIVE:
Serves as a liaison between the Front Desk Operations and Housekeeping updating all guestrooms statuses as well as ensuring that every room shows the correct status so that the front desk is able to assist guests in an appropriate and timely manner.
TYPICAL WORKING CONDITIONS
The work environment is not limited to work in the office only; it may include other work areas, such as the supply room and/or the casino floor, and any other public area necessary to perform essential functions of the job. The work environment may also include smoking and noisy conditions
ESSENTIAL FUNCTIONS

1. Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greeting.
2. Copies and types work orders, reports and miscellaneous paperwork; prepares room status reports and other departmental records.
3. Receives and dispatches telephone calls to the appropriate recipients.
4. Transmits proper radio communication.
5. Maintains the highest level of confidentiality and professionalism within the department.
6. Maintains a good attendance record.
7. Modifies House Attendant Runner schedule as needed with the approval of the Executive Housekeeper.
8. Processes Bus Arrival and Group Arrival information, and dispatches copies and all other pertinent information and required paperwork to Inspectors and Supervisors.
9. Photocopies printed materials when necessary.
10. Always provides execellent guest service and displays the Barona Magic.
11. Interfaces with all levels of Casino management, as well as outside agencies and guests, in a courteous and appropriate manner.
12. Responds to all guest and employee calls and assists with appropriate information and/or transfers callers to appropriate area. 
13. Greets visitor (s), ascertains nature of business, and escorts visitor (s) to appropriate area.
14. Acts as a resource regarding departmental activities.
15. Maintains a working knowledge of all company facilities as well as current and upcoming events on property in order to inform guests, management, and fellow staff members.
16. Adheres to safety standards, policies and procedures.
17. Reports all unsafe conditions to immediate supervisor.
18. Must possess an overwhelming desire and ability to make everyone around them feel special by smiling, waving, and greeting at every opportunity.
19. Assists in special projects.

MINIMUM QUALIFICATIONS
Some computer knowledge
Basic math, interpersonal, oral and written communications skills
Ability to keep information confidential, work independently, perform detailed clerical work, read and follow instructions
Ability to speak Spanish helpful
REQUIRED EDUCATION
None
REQUIRED EXPERIENCE
Minimum 6 months job-related experience
ALTERNATIVE QUALIFICATIONS
None
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
Please refer to Support Data Sheet for position.