JOB DESCRIPTION
Title: CARE MANAGER ASSISTANT - OAPS
Definition: Under the supervision of the Protective Services Intake Supervisor, the Protective Services Care Manager Assistant is responsible to assist OAPS Investigators with caseload needs. In addition, the Care Manager Assistant is responsible for backing up the Representative Payee consumers.
Qualifications:
Education:
· Associate’s Degree (A.A.S.) preferably in Gerontology or related field and 1 year or more of agency-based fieldwork experience. Two years of college education plus 2 years social work experience may be substituted for degree.
This position requires:
· A valid driver’s license, a good driving record, and access to a fully insured car, and when necessary, transporting of clients.
· Availability via cell phone at all times during scheduled working hours, including lunch hours, meetings, etc.
· Signing the Pennsylvania Department of Aging’s Confidentiality Statement.
Personal Characteristics:
§ Extremely well organized with a high energy level.
§ Well-developed interpersonal and communication skills.
§ Ability to quickly acquire need knowledge and manage a high volume of clientele and paperwork with attention to detail and productivity.
§ Ability to deal well with people of varying backgrounds and professions.
§ High level of flexibility.
§ Ability to problem-solve.
§ Sense of professional ethics.
Additional Requirements :
§ Pre-employment physical.
§ Drug testing
Duties and Functions:
a. Assists the investigator with any caseload needs and activities necessary for their consumers.
b. Documents all case activity in accordance with State of Pennsylvania’s regulations, agency policies and best practice.
c. Alerts responsible staff of changes in client’s situation and possible need for revision of care plan.
d. Upon supervisory request, participates in “buddy system” visitation with OAPS staff.
e. Participates in on-going problem-solving, program evaluation and development with all staff.
f. Participates in orientation and training, in-service training and attends regular staff meetings.
g. Backs up the Representative Payee Case Manager as necessary to assist with bill payment, personal needs allowance disbursements and applications for entitlements.
h. Uses regular conferences with supervisor to evaluate work, improve job performance and enhance professional growth.
i. Assists in the management of the guardianship caseload as requested by the case manager or supervisor.
j. Maintains and shops for client supply room.
k. Performs other related duties as assigned.
PERFORMANCE EXPECTATIONS:
· Meets agency and departmental standards of practice.
· Ability to establish rapport with PCA staff, consumers, providers and outside agencies.
· Brings problems and possible resolutions to supervisory conference.
· Assures quality services to consumers.
CUSTOMERS:
● Older persons and families.
● Physicians
● Agencies and institutions.
● General public
● PCA Call Center staff, Care Managers, Investigators, and Management Staff