JOB SPECIFICATION
POSITION: Billing and Platform Specialist
DEPARTMENT: Great Hearts Christos
LOCATION: Great Hearts Phoenix Home Office
REPORTS TO: Christos Executive Director
SALARY RANGE: Exempt, salaried $50,000-$60,000
Company Overview
At Great Hearts Christos, we believe God desires well-educated men and women who have developed the habits of mind and heart of which they are ordered to what is True, Good, and Beautiful and by which they are able to carry on His work. Educating is an act of love and ennobles human dignity. Scholars will be prepared for a lifetime of learning and a lifetime of service to the Lord, the Church, our neighbors, and society. They will look forward with confidence and expectation to the future and what we cannot yet see, precisely because of what we know Christ has accomplished and promised.
Great Hearts Christos employees are expected to model Christian charity and piety and conduct themselves in a way that confirms their testimony as a believing Christian. A Christian calling should reflect the biblical perspectives of integrity and appropriate personal and familial relationships, business conduct, and moral behavior. They affirm the Great Hearts Christos statement of faith, live the statement of faith in their personal and professional lives, and are examples of the mission and vison of the organization within and outside the classroom.
Position Summary
The Billing and Platform Specialist at our newly established Great Hearts private, Christian School, Christos, will manage all aspects of the tuition billing, payment processing, and financial reporting. This role requires maintaining accurate student accounts, resolving billing discrepancies, and providing exceptional customer service to parents and guardians. The specialist will also oversee the implementation and maintenance of the school’s digital platforms, ensuring seamless integration with billing systems. Responsibilities include training staff on platform usage, troubleshooting technical issues, and collaborating with the networks operations leadership and IT team to enhance the flatform functionality. The ideal candidate will have a strong background in finance, excellent technical skills, and a commitment to supporting the school's mission and values. This position is integral to ensuring smooth operational efficiency and contributing to the school’s growth and success.
Billing Specialist Duties & Responsibilities (0.5)
- Collaborate with Great Hearts finance team to reconcile accounts, resolve discrepancies, and provide financial reports as needed.
- Manage the billing process for tuition fees, and other school-related charge.
- Maintain accurate records of student accounts, payments, and outstanding balances.
- Generate tuition agreements, invoices, and statements in a timely manner.
- Ensure compliance with all billing policies and procedures.
- Coordinate with parents/guardians regarding billing inquiries, payment plans, and financial assistance programs.
Platform Specialist Duties & Responsibilities (0.5)
- Collaborate with Great Hearts operations team to ensure platform alignment and use.
- Collaborate closely with Christos Operations team members.
- Develop strong relationships with vendors associated with the platforms and the respective Great Hearts America support. (included but not limited to: Raptor, SchoolAxis, Jupiter, and Brightwheel).
- Create or oversee the development and execution of training and change management for the various platforms as needed.
- Develop standards and best practices associated with he use of the platforms.
- Solicit feedback and identify overall needs for the business processes/issues within the platforms.
- Configure platforms as appropriate.
- Maintain required records in Student Information System to ensure compliance.
- Internal support for all faculty and staff on platforms.
- Entry of master schedule and ongoing maintenance of class schedules in the student information system.
Qualifications, Competencies & Strengths
- Proven experience in billing or financial administration, preferably in an educational setting
- Strong attention to detail and accuracy in managing financial records.
- Excellent communication skills with the ability to interact professionally with parents, staff, and external stakeholders.
- Proficiency in Microsoft Office Suite
- Aptitude for systems
Education: Bachelor’s degree or equivalent work experience.
Experience:
Special Skills: Ability to work within an environment with constant changing priorities with enthusiasm and a commitment to excellence.
Additional Requirements
Type of fingerprint clearance: Must possess or obtain valid Arizona Department of Public Safety IVP fingerprint clearance card.
Physical functions: Requires but is not limited to standing, sitting, repetitious hand and body movements, bending, squatting, and reaching. May be required to move or position equipment up to 15 pounds approximately.
Travel required: May need to travel locally to the various academies within the Phoenix metro area as well as out of state to current or future Great Hearts locations.
This description reflects management’s assignment of essential functions, it does not exclude or restrict the tasks that may be assigned.
Great Hearts Academies is an Equal Opportunity Employer.