Telecom Analyst 1

Join one of the top national energy providers as a Network Analyst and play a pivotal role in advancing our cutting-edge infrastructure that powers communities and drives innovation. As part of our dynamic team, you will leverage your expertise to ensure the reliability and efficiency of our network, contributing to the delivery of sustainable energy solutions for a brighter future.

Location: Charlotte, NC or Raleigh, NC

Summary

·        The telecom carrier provisioner position is responsible for procuring, tracking and delivery of off-net wireless data services for the entire telecommunications service territory.

·        The provisioner works with various internal business customers, internal Telecom personnel, and external Telecom carriers to ensure provisioning and delivery of the most cost effective and efficient services to the utility.

·        This function is responsible for discrepancy resolution and assesses and optimizes telecom services throughout the utilities territory.

 

Job Description

·        Ensure that requests received in a work queue for procurement, change or disconnect of off-net wireless telecommunication services are handled in the most effective manner.

·        Make decisions about the proper service to order and to ensure that procurement processes are followed.

·        Work with the wireless telecommunication service provider to make sure all information needed for the order is fulfilled.

·        Work with the wireless telecommunication vendors to track progress of the wireless orders, escalating within the carrier organization when needed to insure timely and accurate delivery of services.

·        Inform the customer’s engineer, business customer or telecommunication technician when an order will be delayed or when additional information is needed.

·        When an order has been completed, you will notify the customer and provide him/her with the assignments and accurately enter the circuit information into our circuit inventory systems.

·        Provide guidance in the assessment, selection, procurement and inventory of wireless services and assets. This includes working with network and radio engineers to order the most cost effective and efficient services, as well as leveraging enterprise telecommunication contracts to order services that fulfill the needs of the utility.

·        Provide consultation or guidance to project teams to optimize the wireless telecommunication services or to introduce new telecommunication technology.

·        Assist with billing reviews for new wireless services to ensure that vendors have properly priced the services and that the circuit inventory reflects the services and pricing accurately.

·        Responsible for the accuracy of the circuit inventory and periodically audits the accuracy of circuit inventory.

·        Work with teams to help reduce the cost of wireless telecommunication services.

·        Learn and understand new telecommunication technology as it is implemented in the utility’s environment.

·        Develop internal processes that define how to order circuits, how to maintain the accuracy of the circuit inventory, how to terminate circuits and how to work with the telecom and radio engineers and to provide new telecommunication services, changes to existing services or disconnect existing services.

 

Basic Qualifications:

·        Bachelor’s degree from a four-year College or University or 4yrs of equivalent direct work-related experience in lieu of degree.

·        3yrs or more of directly related work experience.

 

Desired Qualifications:

·        Previous experience with Carriers and Carrier portal systems.

·        Proven Wireless technical expertise; Telecommunication experience, knowledge of how wireless voice and data services are procured is essential, knowledge and understanding of wireless terminology including Preferred Roaming Lists (PRL’s), wireless networks 3G, 4G, LTE, 5G, IP addressing, SIM, ESN, IMEI, MEID, MDN.

·        Previous customer service type role, preferably Telecom, Carrier related. Able to interact with customers to understand their real need versus what they may have described in the request. Knowledge of SIM management and provisioning.

·        Prefer experience with Service Now and Jira work management type systems.

·        TEM Inventory systems experience such as Rivermine.

·        Excellent communication skills including teamwork, presentation, and interpersonal skills.

·        One or more year’s information technology experience in managing asset lifecycle replacements or full life cycle asset management (i.e. circuits, contracts).

·        Demonstrated analytical skills, demonstrated attention to detail and the ability to develop and follow processes and procedures.