Position Description

Applications Analyst (ServiceNow)
Location San Francisco
ID 7924
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Morrison & Foerster LLP, an Am Law 50 law firm with 16 offices worldwide, has an opening for an Applications Analyst (ServiceNow) within our Information Technology Department, the position can be located in our San Francisco, Palo Alto, Los Angeles, San Diego, Washington D.C., New York City, or Boston offices.

The Opportunity 

Our Applications Analysts are responsible for the administration, development, documentation and technical support of the IT Service Management (ITSM) tool, currently ServiceNow, and other applications as assigned. They partner with IT, administrative departments, business owners, subject matter experts, and vendors to develop and deploy applications that automate and audit business processes.


The essential functions of the role include, but are not limited to, the following.

Application Development and Support

  1. Implement, document, support and maintain the ServiceNow platform firm-wide.  Maintain knowledge of departmental service offerings and business requirements to ensure solutions efficiently and effectively meet business needs.
  2. Maintain the ServiceNow infrastructure, including mid servers and Edge Encryption servers.  Build servers and install software/upgrades, as necessary.  Regularly patch and remediate vulnerabilities on in-house servers.
  3. Test, analyze, collaborate and assist with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications or modules.    
  4. Utilize Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate and audit business processes.

Ideal Candidate       


Education and Experience

  1. Bachelor’s Degree in related field and / or 5+ years of experience with IT Service Management tools & 3+ years of experience with life-cycle development on ServiceNow or a similar platform.
  2. Strong knowledge of Web Service Integration (Java Scripting, XML, HTML, AJAX), SaaS applications and SOAP Web Service integrations.  Experience with Microsoft technologies including Windows OS (client and server), LDAP/Active Directory, Powershell, SQL Server and relational database technology.

Who We Are

At Morrison & Foerster, our culture is defined by our deeds. We’re passionate about what we do. We’re equally passionate about how we do it. We resist hierarchies and operate within a model of respect — for our colleagues, their ideas, and the differences that make us stronger. We encourage you to learn more about who we are, and what we do .

Should you find you’re ready to do the best work of your life, we encourage you to let us know!

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