About the role

We are looking for a passionate, organised, and collaborative professional to help us bring our Precinct Operations management to a new, best practice level. Experience in an entertainment environment is not essential, we are looking for someone who is customer-service focused with exceptional administrative capability who is looking to develop their skills.

Reporting to the Contract Manager (Presentation Services), in this role you will provide support to the Presentation Services Team. You will work closely with internal staff, Tennis Australia, business partners (including various suppliers to the Presentation Services team, stakeholders and staff that work in the respective work streams), to help drive operational and process improvements.

 

 

Some of the things you’ll have the opportunity to be involved in, in this newly created role:

Presentation Services Administration Support

• You will learn all aspects of Presentation Services & Precinct Operations as well as play an integral role in the pre-planning and event delivery for the Australian Open.
• We take the presentation of our Precinct seriously and your role will assist in monitoring and achieving high standards by our respective teams.
  

Australian Open

• Assist with coordination of AO accreditation requirements for M&OP and Business Partner employees and/or contractors.
• Fulfill an operational delivery role within the AO event, as per the Management roster.

Data and Systems

• Support the Presentation Services team by monitoring and tracking compliance, including reporting requirements, deliverables, and performance metrics.
• Assist with updating business systems (ie: Monday.com boards, EBMS, Sharepoint etc);

 

What you will bring to the role:

You strive to continuously improve

Innately, you are driven for ‘better’. You look for better ways of doing things that balance improved outcomes across both what you do and how you do it.

You have unrivalled customer service skills

Our ideal team-mate has experience with providing exceptional customer service to stakeholders in any industry or in any role. Aside from meeting our internal and external customer’s needs, the team are working to leave each interaction having had a positive and engaging experience.

You’re a natural planner

You have a plan to structure how you are going to meet your goals; you like to submit things on time and hit your milestones in between.

You love a little bit of lots of things

What we do know is that no one day is the same. To thrive, you will love jumping into things that might not necessarily be ‘in your job description’. You seek out these opportunities for your own growth and development.

 

A bit about us

Melbourne & Olympic Park (M&OP) is an iconic, multi-venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and deliver hundreds of entertainment, sporting and community events each year across our world class venues. At M&OP we are passionate about delivering world class customer experiences every person, every event, every time. How do we do this? By seeking out the best talent to build a high performance, integrated team who are passionate about creating exceptional experiences for our guests. If you’d like to know a little bit more before applying reach out to Candace Pearson via email at peopleandculture@mopt.vic.gov.au.

Melbourne & Olympic Parks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For further information on Melbourne & Olympic Parks visit our careers page at www.mopt.com.au/careers/employment-opportunities/ Please note successful applicants will be required to undertake a pre-employment screening. This includes but not limited to a national police check and working with children check. M&OP may withdraw an employment offer in the event of an unsatisfactory screening result. Please note M&OP operates a direct sourcing model so we ask that agencies do not get in touch regarding this vacancy. M&OP values the privacy of every individual’s personal information and is committed to the protection of personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic.). Please refer to the M&OP Careers Page at http://www.mopt.com.au/careers/employment-opportunities/ for more information.