Project Coordinator (Order Fulfillment, Customer Service)

Location: Lenexa, KS (Greater KC/MO Area)

What does the Experitec Project Coordinator role look like?

The Project Coordinator is a part of our Order Fulfillment Team and is responsible for the commercial components of project execution. The responsibilities of the Project Coordinator include, but are not limited to: coordinating and leading meetings, compiling proposals, managing the equipment schedule, ensuring project specific documentation is submitted on time, data entry, order management, and project close-out activities.  Our customers are largely manufacturing facilities and Upstream Oil & Gas. We serve many different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp & paper, and water. 

What is the Project Coordinator responsible for?

The goal of the Project Coordinator is to provide timely and consistent management of project processes while improving the efficiency of said processes.  The Project Coordinator must be able to coordinate the processes to avoid LD charges related to the late submittal of documentation, drawings, and equipment delivery.  To excel in this position, the Project Coordinator shall establish ownership of project requirements, maintain customer satisfaction and loyalty, and be proactive in identifying and responding to inconsistencies that may occur through the project process.

Typical work assignments include:

Customer Responsibilities:

• Develop an understanding of our customer’s project requirements, systems, and processes requirements to add value and build customer loyalty.
• Develop and coordinate all required documentation submittals, product status updates, shipping releases, and general order management communication.
• Partner with factory personnel to meet contractual obligations, drive delivery dates and maintain schedule while providing consistent manufacturing status updates to the customer.
• Identify, build, and maintain relationships with our customers’ purchasing, expediting, and operations staff.

Experitec and Emerson Process Team and Other Equipment Sub-Supplier Responsibilities:

• Understand the processes, tools, systems, and technology to effectively manage order fulfillment, support required schedules, and effectively communicate problems and requirements.
• Communicate requests for quotations, product information, communications, and requirements defined by project team to Account Manager, ISE, or Sales management.
• Coordinate and lead internal kick-off meetings with Experitec and Emerson personnel to discuss Request for Quote (RFQ) requirements and align on responsibilities.
• Review purchase orders and develop a schedule of all required order fulfillment activities, schedules, and processes utilized to meet customer’s requirements.
• Assign tasks to team members to complete the order requirements.
• Take ownership of meeting or exceeding all required submittal schedules for project orders. Assist Document Controller with processing, tracking, and submitting all required documentation to customer.
• Review order processing requirements and deadlines to ensure order entry is complete and accurate. Communicate any post-award changes to Project Administrator and monitor progress.
• Work with Emerson Project Management and other sub-suppliers to obtain correct documentation, equipment releases, and communicate changes or additional customer requirements.
• Manage and expedite orders with Emerson Process Management and other sub-suppliers as required in order to maintain schedules and meet customer expectations.
• Work with the Project Administrator and accounting team to provide all required documentation for the final billing and project close-out of each package to the customer.

Who can do this job? 

The following are preferred attributes/skills:

• Bachelor’s Degree or equivalent combination of education, training, and experience.
• Working knowledge and experience in project coordination.
• Accounting experience preferred, but not required.
• Willing to follow established procedures while looking to provide input and ideas for improvement.
• Accepts responsibility for required activities.
• Understands and is willing to assign tasks, monitor activities, and mentor others in a positive manner.

Other basic qualifications include:

• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) and ability to work efficiently and effectively within a business system.
• Effective communication and interpersonal skills.
• Leadership ability.
• Analytical and critical thinking.
• Self-managed and motivated.
• Reliable, on-time, and willing to go the extra mile.
• Highly organized.
• Ability to multitask.
• Enjoys working in a team.

What Experitec offers:

At Experitec, we know our employees are a critical part to our overall success. We care about the wellbeing of each and every employee. No matter what stage of life they’re in, Experitec strives to support and care for each employee with a benefits program tailored to their needs. We pride ourselves on offering a flexible work environment ensuring our employees have the work-life balance they deserve. We believe giving our employees the resources they need to succeed in their personal lives will enable them to reach their peak performance in their professional lives.

Comprehensive benefits package*:

• Major medical, dental, vision.
• 401K –
  • Employer match of 50% of every dollar employee contributes up to 6% of annual compensation.
  • Employer makes a 3% Safe Harbor Contribution of your total compensation each month.
• 100% Employee Owned with ESOP (Employee Stock Ownership Plan).
• Flexible work environment.
• PTO: personal time, vacation, paid holidays.
• Company and individual performance related compensation plan rewarding employees for their contribution and encouraging their long-term commitment.
• 14 weeks paid maternity leave.
• 2 weeks paid parental leave.

*Full details available in Benefits brochure provided to candidates during final interview stage.

Equal Opportunity Employer 

Experitec is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization 

Experitec does not provide immigration sponsorship (e.g., H-1B visa sponsorship).

What does Experitec do?  

As an Emerson Impact Partner, we have the exclusive rights to sell and service Emerson Automation Solutions products in our defined territory. Our customers are largely manufacturing facilities and Upstream Oil & Gas. We serve many different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp & paper, and water. We partner with our customers to optimize the performance of their automated processes (reduce cost and increase throughput and quality), make their plants safer places to work, and/or help them reach environmental goals. Our engineered solutions include both innovative technology, products, and services. We are a group of Driven, Positive and Collaborative Employee Owners!