Position Details

Assistant Manager, Merchant Relationship
Post Date 21/11/2025
Division Retail Banking
Department/Branch Credit Card Business
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In this role, you are responsible for growing the Bank merchant portfolio through effective business and cross-selling strategies to deliver business results in terms of net merchant customer growth, fee income and partnership development.

 

Main Responsibilities:

 

  • Solicit new merchants to use the Bank's Merchant Acceptance Service and Installment Payment Plan Service.

  • Provide quality account management, fostering close collaboration and execution across all stages of the partnership lifecycle (i.e., negotiation, subscriber acquisition, engagement/retention etc.).

  • Explore and develop new business opportunities with different partners and payment vendors.

  • Cross-sell the Bank’s other products and services including but not limited to SME banking account, Merchant Receivable loan, credit card to merchants to increase overall revenue for the bank.

  • Collect market intelligence and propose improvement on team strategy.

  • Work closely with Card Marketing Team on carrying-out merchant promotion program.

 

To meet the challenge, you should have the following qualifications and attributes:

 

  • University graduate with minimum 2 years’ relevant experience or secondary education with 5 years’ relevant experience.

  • Excellent merchant network connection.

  • Good knowledge of card acceptance flows and related card policy/regulatory requirements as set by the card associations/the authorities.

  • Self-motivated, sales driven and client focused

  • PC literate with good knowledge of Microsoft Office

  • Good command of both written and spoken English and Chinese


Please note that only shortlisted candidates will be notified.

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