Position Details

Manager, Merchant Relationship Management
Post Date 10/07/2025
Division Retail Banking
Department/Branch Card Business & Unsecured Lending
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Job Purpose:
To grow DSB merchant portfolio through effective business and cross-selling strategies to deliver business results in terms of net merchant customer growth, fee income, partnership development, and new product delivery.

Main Responsibilities:  
•    Solicit new merchants to use the Bank's Merchant Payment Service and Installment Payment Plan Service.
•    Provide quality account management, fostering close collaboration and execution across all stages of the partnership lifecycle (i.e., negotiation, subscriber acquisition, engagement/retention, technical integration, marketing initiatives, etc.).
•    Explore and develop new business opportunities with different partners and payment vendors.
•    Cross-sell the Bank’s other products and services including SME banking account & Merchant Receivable loan etc. to drive synergy.
•    Assist Team Head to execute business projects, coordinate with internal and external parties to achieve project goals, and measure the project performance after launch.
•    Collect market intelligence and propose improvement on team strategy.
•    Collaborate with team members to achieve sales goals and performance metric

Incumbent Requirements:
•    University graduate with minimum 5 years’ relevant experience or secondary education with 10 years’ relevant experience.
•    Self-motivated, sales driven and client focused
•    Excellent merchant network connection.
•    Good knowledge of card acceptance flows and related card policy/regulatory requirements as set by the card associations/the authorities.
•    Proficiency in English, Cantonese and MS Office.
 


Please note that only shortlisted candidates will be notified.

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