Position Details

Senior Officer, Securities Services
Post Date 09/07/2025
Division Wealth Management
Department/Branch Retail Securities Services
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Job Purpose:  

Responsible for handling incoming calls of centralized branch trading line, with duties including enquiries, share quote and market information, receiving and placing orders for customers, confirming after execution or market close; making outbound calls for account activation.

Main Responsibilities:  

  • To make outbound calls to new securities customers or existing customers to introduce securities services and promotional campaigns with the objective of account activation;
  • To provide customers with market information, including stock prices and charts, but not investment advice   
  • To receive, execute and confirm customer stock buy/sell orders;
  • To provide service for any other securities related products/services, e.g. SISP, IPOs and margin financing;
  • To explain the Bank’s securities product/service features, corporation action process, tariff and promotion offers to customers;
  • To answer customer enquiries and queries on issues in connection with securities services;
  • To handle and follow up customer complaints, report to supervisor for resolution if necessary;
  • To handle enquiries and place orders for US stocks during US trading time under contingency;
  • Support securities account opening with the customers including:-

- Introduce securities account, margin securities account and US stock trading services
- Introduce the prevailing promotion offers
- Assistant the customer to complete securities account opening form
- Suppress securities advice and statement for the customer
- Assistant the customer to download mobile trading app and activate the mobile device for the customer
- Assistant the customer to complete the questionnaires and understand any stocks or sectors the customer prefers;  Also introduce the Power Screener to customer and teach     him/her how to use
- Assistant the customer to save the corresponding trading / enquiry line in his/her mobile phone
- Complete Stock Transfer in for customer if any                                                                                                                                                                                                    

  • To support Sever Weather Trading (SWT) via Work From Home (WFH);
  • Ensure compliance with internal policies/guidelines and regulatory requirements at all times.                                                                    

Requirements:

  • DSE graduate or above with relevant qualification for RI licensing under HKMA;
  • Minimum 3-4 years’ relevant working experience;
  • Good command of written and spoken English and Cantonese. Proficiency in Putonghua preferred;
  • Candidate with less experience will be considered as Officer, Securities Services.


Please note that only shortlisted candidates will be notified.

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