To be a core member of Sales Optimization & Support Team under Branch Management Department (BMD), you will be resposible for:

• Engage in identifying area for process improvement, service enhancement, manpower resources management, and incentive program management

• Implement the re-engineering of sales and services related system for operational efficiency

Main Responsibilities:

• Work with BMD sales specialist and MIS for sales incentive program design and roll-out

• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials. Prepare and evaluate training materials, such as outlines, text, or handouts

• Assist to present information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures

• Design, plan, organize, or direct orientation and training programs to help staff maintain or improve job skills

• Handle staff case investigation and reporting in relation to complaints and operational incidents and obtain information for use in training programs

• Assess training needs through surveys, interviews with employees, case study

• Monitor, evaluate, or record training activities or program effectiveness

• Perform any other duties as assigned by BMD

To meet the challenge, you should have the following qualifications and attributes:

• Degree or above in Business Administration or related discipline with minimum 8 years of experience in retail banking industry

• Independent, self-motivated and able to work under pressure

• Excellent analytical and report writing skills

• Have a strong sense of responsibility and detail oriented

• Proficiency in Microsoft office including Word, Excel, Power Point and Outlook

• Good command of both written and spoken English and Chinese

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