Job Purpose:
To generate new business and revenue for the Bank by exceeding or meeting sales targets for mortgage loan acquisitions. Build and maintain strong customer relationships for upselling and cross-selling opportunities

Main Responsibilities:  
•    Solicit Mortgage Opportunities:
Engage with prospective and existing clients through calls to identify and secure mortgage opportunities; meet or exceed monthly and annual sales and cross-selling targets.

•    Promote Banking Products:
Actively promote and cross-sell other banking products, such as policy loans and general insurance, to enhance customer engagement and drive additional revenue.

•    Documentation and Drawdown: 
Follow up on loan documentation and account opening processes to ensure a smooth and efficient drawdown.

•    Customer Relationship Management:
Build and maintain customer relationships to encourage cross-selling and referral opportunities; effectively utilize referral agencies through strong relationship management.

•    Market Intelligence: 
Provide insights and market intelligence to Branch Management and the Retail Credit Department to support product development, credit underwriting, and process improvements.

•    Customer Satisfaction:
Handle customer inquiries professionally, ensuring high levels of customer satisfaction while maintaining vigilance in managing customer data and compliance with regulatory requirements throughout the process.

Incumbent Requirements:
•    Education: Secondary school graduate or above with 3 years of experience in the banking industry, or a degree holder with 1 year of relevant working experience.

•    Skills: 
      -  Strong interpersonal and communication skills, both verbal and written.
      -  Proactive, eager to learn, and hardworking.
      -  Customer-oriented and self-motivated, with the ability to work under pressure to meet targets.

•    Additional Requirement: Passing IIQE licenses is preferred.

•    Proficient in both spoken and written English and Chinese.