Position Details

Senior Officer, Retail Process Enhancement
Post Date 01/11/2024
Division Retail Banking
Department/Branch Retail Operations & Control
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In this role, you will assist in running and testing the operational processes across various functions, review the quality of performance on branch operations / systems to enhance operational effectiveness.

Main Responsibilities:  

•    Implement process improvement strategies
•    Execute process improvement projects
•    Optimize current processes to meet all customer and internal requirements
•    Work with multi-functional teams to achieve project goals 
•    Prepare test cases and perform User Acceptance Test / Production Verifications
•    Develop and maintain process related documents
•    Recommend new ideas and techniques to ensure project success
•    Troubleshoot process problems so as to make continuous and permanent improvements

To meet the challenge, you should have the following qualifications and attributes:

•    Secondary education with 2 years' relevant experience in branch operations, procedures and systems
•    Self-initiative, able to work independently and under pressure, and meet tight deadline
•    Meticulous and well organized
•    Excellent communication and interpersonal skills
•    Proficient in PC knowledge
•    Good command of both written and spoken English and Chinese

(Candidate with less experience would be considered as Officer)


Please note that only shortlisted candidates will be notified.

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