Main Responsibilities:

• Provide quality pre-sale and post-sale services to customers
• Develop the sales of general insurance businesses for the direct channel via inbound and outbound calls
• Ensure the best practice of customer services and maintain excellent services level
• Support bank and alternative channels by providing assistance and operation support
• Establish and maintain good relationship with internal and external stakeholders and customers
• Manage necessary renewal procedures and documentation with well time management
• Comply and fulfil the internal and external control standards and regulations

Requirements:

• Post-secondary or above
• 3-5 years sales and customer services experience, preferably in general insurance industry
• Acquired relevant insurance licenses (I&II)
• Good insurance product knowledge, knowledge in medical insurance and advantage
• Good customer services and communication skills
• Good command of both written and spoken English and Chinese
• Calm composure and detail-oriented