Reporting to the Branch Manager and Retail Operations & Control Department, you will be responsible for ensuring the branch operation is in accordance with the established rules and procedures, and high quality customer service is provided.
Responsibilities:
- Supervise counter services of a retail branch
- Ensure standard operating procedures are conformed
- Responsible for branch security and well-being of the premises
- Provide guidance and training to branch staff on operating issues, handle exceptions & adjustments
- Assist in scheduling working hours and involve in performance management/counseling on branch operations staff
- Perform cross-selling bank products to customers
To meet the challenge, you should have the following qualifications and attributes:
- Degree holder with minimum 5 years or secondary education with a minimum of 8 years relevant experience, in which, 2 years must be at supervisory level
- Thorough knowledge of retail branch operations and security control
- Sound interpersonal and communication skills
- Ability to work independently and under pressure
- Good command of both written and spoken English and Chinese
(Candidates with less experience will be considered as Assistant Customer Services Manager)