At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

SUMMARY: 
The Chief of Staff supports the CEO and EXCOM by consolidating, challenging, advancing, tracking, and communicating high profile company plans and operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Member of the Executive Committee
• Identifies and provides recommendations on new opportunities, initiatives, and improvements across the business.
• Acts as a sounding board and valued perspective to EXCOM team on key decisions
• Provides insight and analysis to yield better decision making on critical ad-hoc topics and major department programs
• Identifies and helps resolve issues with internal company processes to keep the organization lean and responsive.
• Orchestrates/MC’s all EXCOM meetings including BRMs and Townhall meetings
• Strategy and market awareness - directs a team which:
• Maintains perpetual awareness and documentation on competitive, technological, and regulatory shifts in the industry and their impact on DHLeC
• Consolidates research on changes in customer makeup, needs, and behavior with respect to DHLeC
• Exposes the brutal truths of DHLeC’s current offering in the market
• Leverages the above with EXCOM to maintain a central picture on the company strategy (target market, product positioning, and competitive differentiation)
• Program coordination - directs a team which:
• Maintain central visibility to top company initiatives and expected impact
• Establish regular EXCOM alignment & prioritization (active/prioritized/deprioritized), and creates visibility for all functional teams 
• Set, maintain, and enforce standards for managing projects, ensuring consistency across all projects by providing guidelines, processes, support, and accountability
• Project managers drive individual initiatives, keeping a pace for the organization’s experts to deliver workstreams according to project plans, and ensuring experts’ time is used efficiently
• Project managers quickly remove barriers to successful completion – including escalation through EXCOM project sponsor/owner as needed
• Work with project owners to monitor and communicate progress against their stated goals in a standardized way across all initiatives
• Chief of Staff personally manages critical programs which have a significant impact in the organization
• Communication - directs a team which:
• Supports CEO & EXCOM to reach and inspire the organization nationwide with content that matters
• Supports CEO & EXCOM to make simple and convincing upward communications (recurring updates, formal country business review presentations, ad-hoc Bonn inquiries, etc.) 
• Improves the efficiency of EXCOM & below as a team: using assertiveness, creativity, planning, and organization skills to maximize necessary communication flow on valuable topics, in the minimal amount of net time, and eliminate distractions. 
• Administration - directs a team which:
• Supports EXCOM and other GMB members with travel (as needed) and meeting arrangements 
• First point of contact for EA requests from Bonn or other Business Units

SKILLS REQUIREMENT:

• Assertive Mindset: Forms own opinions based on facts.  Communicates those respectfully, and is willing to change his/her opinion based on new information as it arises.
• Communication:  First-class visual, written, and verbal communication/persuasion skills are central to success.  Able to connect and empathize with all different levels of the organization(from Bonn corporate board to front-line-supervisor) to appreciate what is important each person in the company to see/hear – and craft comms activity to match.
• Leadership: Has own view of the performance of the team and business, and makes his/her point naturally and convincingly based on facts and data.  Can lead an own multi-departmental team effectively to meet the objectives of the full Staff role.
• Time management: Able to prioritize own work, and comfortable respectfully saying “no”.  Also able to drive improvement in the efficiency and time management of a senior team.
• Organization: Maintains meticulous tracking and communication on both prioritized and deprioritized programs and their results.  Things don’t fall through the cracks.
• Problem-solving: Able to break down complex problems into their core components, structuring difficult issues into manageable blocks to be solved.  Highly analytical and structured in approach to research and data synthesis.
• Big picture thinker: Tends to look at issues in the context of the broader business environment and company purpose – sometimes recommending short term sacrifices for the benefit of long term strategy.

EDUCATION AND EXPERIENCE REQUIREMENTS:
 

• Bachelor’s degree in Engineering, Logistics, Management or related field required
• 10 years of related experience 
• Logistics experience required/preferred

PHYSICAL DEMANDS:

• Physical demands are consistent with a professional office setting.
• Regular sitting at work station for 25 – 75% of the work shift.
• Flexible hours (including nights and weekends).
• Frequent standing and walking.

As a Top Employer and leading logistics company, at DHL eCommerce , we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well-being:

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Equal Opportunity Employer- Veterans/Disability