GENERAL STATEMENT OF RESPONSIBILITY:  Design, implement, manage, and support desktop, servers, systems, and network to reliably and efficiently provide the infrastructure and support to all of CRL Strategic Business Units and corporate sponsors.

ESSENTIAL FUNCTIONS: 

·        Fulfill Service Requests; workstation moves, software installations, equipment configuration changes, etc.

·        Perform desktop administration and support for all desktop applications.

·        Prepare weekly status report of activity or issues.

·        Maintain documentation of activities performed.

·        Resolve Desktop/System/Network tier 1/2 incidents and fulfill service requests daily.

• Monitor and remedy Incident and Request queues, troubleshoot and resolve assigned hardware, software, LAN/WAN, and phones incidents.

·        Applications account creation and termination.

·        Provide support for VPN connectivity via Cisco VPN client and Duo two form authentication.

·        Evaluate, design, and analyze recommendations for new equipment requests to be deployed into the enterprise; printers, desktop hardware, and desktop software.

·        Analyze and resolve day to day issues.

·        Procure and track purchasing requests.

·        Assist technical support staff with analyzing and troubleshooting off-hour production support issues.

·        Provide cross-training to the technical support staff in all areas assigned.

·        Track system outages in order to provide analysis of opportunities for improvement.

·        Identify, seek, and track, procurement savings. 

·        Track, follow up, and resolve all assigned incidents and requests.

·        Monitor systems and perform day-to-day server administration.

•          Responsible for system documentation, job scheduling, installations and upgrades.

·        Track and maintain legal software compliance by ensuring all CRL licensed software is up to date with vendor support agreements.

·        Ensure that all hardware maintenance contracts are tracked and kept up to date.

·        Assist other internal and external support organizations to analyze and troubleshoot 2^nd and 3^rd level support issues as needed.

·        Analyze, design and troubleshoot network support issues.

·        Represent Systems Administration team by participating in all internal SBU projects which would affect the server/desktop environments.

·        Mentor, coach, and train other systems administrators.

·        Remediate server, desktop, network, and application vulnerabilities as directed. 

·        Create and enforce system standards established by the system administration team.

·        Be proficient in system performance monitoring and capacity planning.

·        Evaluate and recommend new hardware and software solutions to be used in the CRL production environment.

·        Provide direction on emerging technologies.

·        Work on SOC 2 compliance and other security audit compliance as directed.

·        Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information.

·        Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.

Other duties as assigned

 

JOB QUALIFICATIONS:

EDUCATION:  Computer Science Degree or equivalent.

EXPERIENCE:  2 years systems administration experience

SKILLS & ABILITIES: 

• Ability to communicate effectively with management and all levels of the customer’s organization to identify needs, evaluate solutions, identify opportunities for improvement and build customer relationships.
• Demonstrated knowledge of industry best practices and the ability to understand complex and advanced technical concepts.
• Demonstrated success in customer service and relationship building.
• Ability to complete multiple projects simultaneously, and in a timely manner.
• Ability to work independently in a dynamic environment.
• Comprehensive knowledge of operating systems and office productivity software (Microsoft Windows, Microsoft Office/Office 365, SharePoint, and Adobe Acrobat)
• Familiarity with WAN devices, circuits, cabling, voice communication systems and facilities management.
• Working knowledge of operating endpoint management tools and reporting (Microsoft SCCM)
• Experience using IT Service Management software (FootPrint and ServiceNow)
• Basic knowledge of one or two of the following CRL operating systems {Tru64, OpenVMS, Windows Server, Linux, Cisco IOS and Aix} and their associated hardware platforms.
• Ability to be at work and on time
• Ability and judgment to interact and communicate appropriately with other employees, clients and management

 PHYSICAL REQUIREMENTS:  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions.

 The following physical attributes are required for this position:

•          Sitting for extended lengths of time
•          Close vision requirements due to computer work
•          Repetitive use of hands, fingers, wrists, and elbows for operating a computer and telephone
•          Reaching, including above the shoulder
•          Twisting
•          Bending or stooping
•          Squatting or crouching
•          Kneeling
•          Climbing
•          Lifting up to 50 pounds
•          Frequent walking to other departments

EQUIPMENT:  All of CRL’s IT hardware and software systems.

OTHER:  Flexible work schedule; work outside of normal business hours, including weekends, may be required; this is an on-call position requiring use of wireless phone for after-hours contact.

The employer shall, in its discretion, modify or adjust this position to meet the company’s changing needs.

This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.

·         denotes essential job function

An Equal Opportunity Employer

 

Pay Range: $65,000 - $140,000

 

Benefits for Full Time Employees:

• Medical, Dental, Vision
• Life/AD&D
• Supplemental Life/AD&D
• Section 125 FSA Plan
• 401(k)
• Short and Long-Term Disability
• Paid Time Off
• Holidays
• Tuition Reimbursement