Main Responsibilities: 

• Issue incoming & outgoing chargeback cases in a proper and timely manner according to the rules set forth by Card Associations
• Review daily incoming chargeback documents and process outgoing chargeback documents fulfillment accurately
• Responsible for handling cardholder dispute cases by gathering and analysing cases information
• Contact merchants and related departments regarding dispute cases during the chargeback cycles to ensure cases are settle within the processing timeframe to avoid any financial loss that may incur
• Prepare regular reports according to card associations’ requirement
• Handle chargeback general ledgers reconciliation and booking of merchant related expense / income
• Support merchant acquiring daily activities of the team to achieve smooth daily operation. Participate in User Acceptance Test (UAT) assigned
• Support team head and undertake the assigned roles and tasks

Incumbent Requirements:

• University graduate with minimum 3 years relevant experience or secondary education with 5 years relevant experience
• Knowledge of Credit Card Dispute Rules & Regulations is a MUST
• Good command of spoken and written in English and Chinese
• Strong self-initiative and able to work under pressure
• Proficient in MS Word and Excel