Reporting to the Branch Manager and Retail Operations & Control Department, you will be responsible for ensuring the branch operation is in accordance with the established rules and procedures, and high quality customer service is provided.

Responsibilities:

• Supervise counter services of a retail branch

• Ensure standard operating procedures are conformed

• Responsible for branch security and well-being of the premises

• Provide guidance and training to branch staff on operating issues, handle exceptions & adjustments

• Assist in scheduling working hours and involve in performance management/counseling on branch operations staff

• Perform cross-selling bank products to customers

To meet the challenge, you should have the following qualifications and attributes:

• Degree holder with minimum 5 years or secondary education with a minimum of 8 years relevant experience, in which, 2 years must be at supervisory level

• Thorough knowledge of retail branch operations and security control

• Sound interpersonal and communication skills

• Ability to work independently and under pressure

• Good command of both written and spoken English and Chinese

Candidates with less experience will be considered for Assistant Customer Services Manager.