We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose. Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Help Desk Technician for a Full-Time position.
Job Summary:
The onsite contractor shall provide technical support to system administrators and end users in the customer’s Falls Church, VA headquarters. Help desk duties include responding to phone calls, emails, and direct customer contacts; entering and managing technical support incidents in a ticketing system; troubleshooting, identifying, and resolving problems; and escalating problems to appropriate systems engineers. Help desk technicians shall be proficient in troubleshooting and resolving Tier 1 support issues via phone, email, remote desktop and on site.
Essential Functions:
The Help Desk Specialist is responsible for resolving issues and maintaining customer contacts according to a specified service level. The support required includes Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices), and network connectivity. The Help Desk Specialist shall maintain and resolve issues with desktop/laptop computers, client software, peripherals, printers, local network, etc. and provide on-site customer support and training. The Help Desk Specialist shall assist end users of applications software operating on Windows 7, Windows 10, and future versions of Microsoft Windows personal computers and laptops. Apple devices are also supported.
Education and Experience:
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Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
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