Customer Relations Supervisor
Salary Range: $59,155.20 – $91,665.60 (commensurate with skills and experience)
JOB DUTIES
A rewarding career starts at Greenville Utilities, where all team members matter. GUC provides a friendly and supportive work environment - as we all work together to bring sustainable and reliable utility solutions to our community every day. We value our employees by offering opportunities for professional and personal development, recognition, and a safe work environment.
If you have a commitment to supporting and building our community, we want your energy and talent as a part of our diverse team.
Position available for person to supervise Customer Service personnel, multiple programs as well as a fast paced, high volume customer contact center which provides excellent and high-standard customer service support for the organization’s customers and staff. This person also plans, schedules, coordinates, supervises, and directs activities, safety, and functions of employees; processes orders from internal and external customers; analyzes rates, fees, and miscellaneous charges to ensure proper billing; resolves complaints and billing disputes, performs research of customer’s account(s); listens attentively and provides explanation and/or solution to customer; develops and monitors metrics; monitors key performance indicators to track how effectively and efficiently customer service achieves business goals; analyzes report data; assists in budget preparation and administration, prepares cost estimates for budget recommendations, submits justifications for budgeting, and monitors expenditures; assists in the development, planning, and implementation of departmental goals and objectives, and recommends and administers policies and procedures; and assists Information Technology Department with implementation of projects, and maintains satisfactory attendance throughout the year.
Minimum Requirements
Typical work schedule will be Monday through Friday - 8:00am to 5:00pm.
Applications accepted until filled.
Employment is contingent upon passing a physical examination including a drug/alcohol screening and a comprehensive background check. To ensure consideration, a completed Greenville Utilities application must be received in the Human Resources Office. Interested persons can contact the Human Resources Office at (252) 551-1513 if you have any questions. Our office is located on 617 Red Banks Rd. Greenville, NC 27858 .
Online applications only accepted thru GUC website at www.guc.com
"An Equal Opportunity Employer/Affirmative Action Employer”
“Greenville Utilities Commission participates in E-Verify ”