Position Description

Client Contact Representative
Location(s) NB - Campbellton
Employment Category Permanent Full-Time
Close Date 30/10/20
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Position Overview

Number of Positions: 1

Language: Bilingualism in English and French is required.

Additional Information:

Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience. Our knowledgeable and trusted team is committed to delivering financial services solutions to meet our clients' unique needs. The main focus of the Client Contact Representative is assisting in the co-ordination and implementation of the agency contact program through outbound calling to schedule and confirm appointments for the agent and agency staff. This role supports the agency philosophy of proactive client contact and works with the agency team to achieve profitable growth through dedicated outbound activity.

What you’re responsible for:

  • Complete outbound calls to obtain insurance expiry dates, schedule annual reviews, set and confirm appointments.

  • Schedule all appointments on the appropriate calendar.

  • Document client profile notes.

  • Track call activity including calls dialed, contacts made and appointments booked.

What to expect:

  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.


To be successful:

  • You influence change and are committed to continuous improvement, in order to exceed client expectations.

  • You leverage critical thinking skills to identify problems and proactively propose solutions. 

  • Your strong communication skills allow you to clearly convey messages. 

  • You’re an effective team player who shares knowledge to support your peers.

To join our team:

  • General Insurance License may be required.


What we offer:

  • Training and development opportunities to grow your career with one of Canada’s Best Employers.   

  • Opportunities to give back to your community.   

  • A competitive compensation package and benefits program.

Interested in applying?

Click 'apply now' to submit your current resume and cover letter. Tell us a bit about yourself, your professional experience and how you think you can make a difference at The Co-operators. We look forward to learning more about you and we welcome you to follow us on LinkedIn and Twitter. #BETTERCAREER

The Co-operators values a diverse, equitable, and inclusive work environment, and we're committed to meeting the needs of persons with disabilities during the recruitment process. If you are contacted for an interview and require an accommodation, please contact the hiring manager.

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