Position Description

Customer Service Associate I
Location NY, Buffalo
Division/Department CRST Home Solutions, LLC
# of openings 56
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CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Customer Service Associate I

Do you have a passion for supporting customers in a call center environment? Do you want to work for a company that focuses on career advancement opportunities for strong performers? 

We are currently working to fill a class of seven every two weeks for upcoming start dates. It is a full-time role with benefits and paid time off. This is an entry-level hourly position.

This is the first level of four levels. Career advancement in the role is encouraged by leadership!

Hours for the role are four workdays with the hours of 11:30 am – 8 pm and one eight-hour shift on the weekend. Other shifts may be available upon request. 

Job Summary:  The Customer Service Associate I position is primarily responsible for the processing of inbound and outbound calls, scheduling appointments & resolving scheduling issues. This position will also be responsible for ensuring a quality customer experience throughout the entire installation process.

Essential Duties and Responsibilities:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and servicers.
  • Properly document all internal and external systems, maintain a record of all events pertaining to each request.
  • Act as a liaison between customers, clients, and service providers.
  • Timely communication provided to each internal department to address issues and /or complaints.
  • Escalate issues per established procedures
  • Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
  • Required to successfully complete Customer Service training classes and assessment

To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer/Client Focus
  • Communication Proficiency
  • Time Management
  • Attention to Detail
  • Teamwork
  • Flexibility
  • Computer Skills
  • Initiative
  • Problem Solving/Analysis
  • Reliability
  • Quality

Minimum Qualification Requirements:

  • High school diploma or general education degree (GED) required 
  • Tier 1 Training and Qualifications is required

CRST is an EOE. Candidate subject to successful completion of pre-employment background and drug testing.



The CRST core values: Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Offers of employment are contingent upon successful completion of a background check and drug test.

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