CARE is an international NGO with local staff and community partners in 100 countries. We create local solutions to poverty and inequality and we seek dignity for everyone every day and during times of crisis. These solutions have a broad range, from disaster response to food and nutrition to education and work for women and girls to healthy mothers and children. CARE puts women and girls at the center of everything we do because when they have equal access to resources, they lift their families and communities out of poverty. Our staff live where they work, which makes us effective at understanding the challenges they face. We’ve been doing this for 75 years, since World War II. It started with the world’s first CARE Package® of food for the post-war hungry in Europe. Our work today is as important as ever, we believe that poverty and inequality are historic injustices that we can end within a generation, for good. If you share our core beliefs: poverty is an injustice; poverty is solvable; and together, we have the power to end it, join us, and Fight with CARE.
Work Location : US - Atlanta, GA Type of Post : Not Applicable
Other Possible Location : Kenya - Nairobi Funding : APPROVED
Expected Travel : up to 10% Type of Contract :
Language Requirement : ENGLISH Application Deadline :
Employee Duration : Active Full-Time
The CARE Shares Support Analyst will be the front-line support person for CARE Shares, the CARE Confederation's global knowledge management system. They will ensure support to general users, site owners, and key stakeholders across the organization in their use of CARE Shares. They will provide troubleshooting, guidance, and customer service support.
In order to be able to deliver effective support to the target user group, this position must be able to provide general Tier 1 and 2 support across the tools in Office 365, primarily focused on SharePoint Online Communication sites, but also their relationship to Teams and OneDrive.
This position provides support to CARE Confederation's user base for CARE Shares. The ability to maintain a positive, friendly, helpful, and proactive attitude are critical, as well as a desire to provide the best and easiest experience possible for end users. Support will occur primarily virtually to staff around the globe, requiring some work outside of regular business hours.
There are individuals who may use CARE’s name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Some examples of these fees are placement fees or immigration processing fees. CARE does not use recruiting or placement agencies that charge candidates an up-front fee of any kind. Occasionally, CARE does employ recruiting or placement agencies to help us identify candidates for specific employment within CARE. If you’re contacted by a legitimate recruiting or placement agency, there should be no charge to you. If you suspect that you have been a victim of fraud from someone purporting to be CARE, please contact us at email@example.com.
We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. If you’d like more information about your EEO rights as an applicant under the law, please click here.