Position Description

Marketing Casino Host (Full-Time)
Location Lakeside Hotel Casino & RV Park, Osceola, IA 50213
Req # 4909
# of openings 1
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CASINO HOST

FULL-TIME, OFFERING BENEFITS, PAID BREAKS, PTO AND PAID HOLIDAYS

Located on West Lake, we are just a 35 minute drive from West Des Moines, IA. We offer our guests their favorite slots, face-paced table games, William Hill Sports Book and of course lodging in our hotel which features a host of amenities including breathtaking lakefront views. When our guests are ready for a break to satisfy their appetite, we have a table for them at West Lake Bar & Grill.

Our Casino Hosts represent Lakeside Hotel Casino through marketing efforts to acquire and retain VIP players. Our Casino Hosts build player loyalty, and are responsible for the development, growth, maintenance and retention of their customer base with particular attention given to high value guests. 

EXPECTED CONTRIBUTIONS INCLUDE (Other Duties May Be Assigned):

  • Strong guest service and relationship building skills required to increase frequency, length of visit, and overall loyalty to the property.
  • Contacting high trip and high ADT players to encourage increased attendance, time on property, or to pass along information or invitations to property events, while determining customer worth and company reinvestment policy to the guest.
  • Providing complimentary use of amenities based on company guidelines. The Casino Host will be expected to use discretion and independent judgment with respect to the guest’s worth to determine what complimentary benefits they are eligible for.
  • Resolving guest issues or problems by leveraging property amenities and complimentary offerings to ensure guest loyalty and maintaining the guest’s worth to the property.
  • Making recommendations to improve offerings, marketing or other promotions, small player parties, and other possibilities influenced by company guidelines.
  • Team oriented yet able to work independently, strong computer skills (Aristocrat, OASIS and MS Office experience preferred),
  • Highly self-motivated to complete and exceed set goals
  • Highly organized and detail oriented on a personal and team basis, and able to demonstrate excellent common sense and practical reasoning consistently.

EDUCATION/EXPERIENCE: High school diploma or GED required. Prior experience in sales, customer service,  or marketing role preferred.

CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain and maintain an Iowa Racing and Gaming Commission License. 

EMPLOYEE BENEFITS INCLUDE: Medical, Virtual Doctors Visits, Dental, Vision, 401(k), FREE $25K Life Insurance, Optional coverages you can buy such as Short and Long Term Disability, Additional Life Insurance, Critical Illness, Employee Discounts, Team Celebrations, Community Events and Working With Some Of The Best People Around!

DISCLAIMER:  This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
 
#CustomerService #Marketing #Sales #Concierge 
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