At EMJ, we are more than just General Contractors. We are People Serving People. In business for more than 50 years and a recognized leader in the construction industry, we strive to provide unique value and an unmatched client experience by living our values of selfless, trustworthy, and gritty.

Our Phoenix office is looking for a Warranty Manager (local candidates preferred).

Position Summary:

The Warranty Manager position facilitates and takes the lead on all warranty related issues between owners and subcontractors   until all repairs/corrections are completed satisfactorily. The Warranty Manager is extremely customer-oriented and serves as a single point of contact for property managers and store managers to report warranty issues. This position establishes rapport with Owners to better understand their needs and issues. The Warranty Managers keeps Superintendents, Project Managers, and VP of Construction aware of quality control issues to ensure that EMJ continues to improve its performance and quality.

What You Will Be Doing in This Role:

1. Relationship Maintenance:

·        Fosters and maintains excellent relations between owners, subcontractors, and EMJ by acting with the highest level of ethics and integrity.

·        Develops trust and confidence through support, open and frequent communication, understands owner expectations, consistently meets commitments and expectations, provides follow-up, and seeks formal and informal feedback.

·        Keeps VP of Construction, Superintendents, and Project Managers aware of quality control issues detected in the field to ensure that EMJ continues to improve its performance and quality.

1. Manage Repairs and Follow-up:

·        Corrects issues in ways that are not disruptive to the operations of the building.

·        Follows up on all warranty issues to ensure claims are completed and all parties are satisfied with the results.

·        Follows up on work performed by subcontractors and verifies repairs are made correctly and in a timely manner.

·        Tracks tool inventories

·        Researches technical data on proper manufacture installation techniques for different finishes from time to time

1. One-Year Walk Through:

·        Takes an active role in the formal one-year walk through to address repairs in need of immediate attention.

·        Follows up and attains sign-off from property managers confirming that all repairs are completed satisfactorily.

What You Will Need For This Role:

• Bachelor’s degree preferred
• Flexibility to travel up to 30%
   
• General working knowledge of all aspects of the building systems
• Ability to read plans
• Excellent problem-solving skills to facilitate repairs in the field that are the least disruptive to the clients operations.
• Well organized and able to accomplish a variety of tasks in an efficient and timely manner.
• Ability to communicate and resolve issues in a professional and tactful manner.
• Effective listening skills
• Good computer skills using SharePoint, MS Office, and Procore
• Required training within first 3 months of employment: First Aid CPR & AED, Construction OSHA 10-Hour, New-Hire Safety Orientation – Parts 1 and 2, Hazard Communication/GHS and Accident Investigation & Reporting

EMJ rewards its employees with competitive pay and benefits, an outstanding work/life balance, a first class office environment, and a position that recognizes and rewards entrepreneurial spirit. Think you have what it take to join our team?

To learn more about EMJ's rich history and our mission of being People Serving People, visit us at www.emjcorp.com

EOE. E-Verify employer.

EMJ is not accepting unsolicited resumes from third party recruiters at this time.