Position Description

Account Service Representative (Guam)
Location Maite Banking Center (00103)
Department Guam - Consumer Service Ctr (0020800)
Work Setting On-site
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Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is currently seeking a customer-focused and highly-engaging Account Service Representative to join our team in the Guam - Consumer Service Center. In this role, you will responsible to collect money on direct and indirect delinquent Consumer loans (PayAnyDay, Equity FirstLine, Personal Firstline, Business FirstLine, and Yes check Accounts) in a timely and cost effective basis.

Work Schedule:

Monday - Friday 8:00am - 5:00pm (hours may vary)

The ideal candidate will have:

  • High school diploma or equivalent required
  • Business school graduate highly desirable 
  • Must be able to type-35-45 words per minute accurately
  • PC experience in MS word highly desirable
  • Must possess a pleasant personality with the ability to communicate tactfully and intelligently with customers in person and over the telephone
  • Effective oral, written, interpersonal sills required
  • Able to handle confidential matters judiciously
  • Possessed attention to detail with excellent follow-through
  • Good time management skills

Benefits:  

We proudly offer a comprehensive benefits program for all employees. For more information, Click Here 

We value you! 

At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www.fhb.com/careers. Mahalo for choosing First Hawaiian Bank! 

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members 

If this position sounds like an ideal match, we invite you to apply so we can learn more about you. 

At First Hawaiian Bank, it all starts with YES! 

 

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