The Role
The Guest Ambassadors at Liberty Science Center are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Guest Ambassador is the heartbeat of the frontline teams that are essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Guest Ambassadors primary areas of focus are to: (1) Engage with guests in a friendly, informed, professional service-oriented demeanor (2) Demonstrate leadership by personally providing excellent customer service at all times (3) Provide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces.
Guest Ambassadors work part-time and report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team.
What You’ll Bring
Charismatic, energetic, and friendly, your customer-service focus and positivity drives our goal to continuously improve the LSC experience. While you may not be a scientist or technologist, you are interested in the worlds of science and technology and excited by the prospect of working in a Science Center. Along with your customer service expertise, you:
We are building a culture that is inclusive, positive, and professional and can’t wait for you to be part of our team!
What You’ll Do
LSC hires Ambassadors to work with either our Guest Experience team or our Box Office team. Some of our Ambassadors will cross-train so that they can work on both teams. Below is a summary of the essential responsibilities of the Ambassador role.
General Responsibilities for both Guest Experience and Box Office Ambassadors
Guest Experience Responsibilities
Box Office Responsibilities
Desired Knowledge, Skills, and Abilities (KSAs)
Preferred Qualifications
Schedule
All Ambassadors must be able to work a flexible schedule, including early mornings, evenings, holidays, and weekends, as business needs require. The Guest Ambassador will work an average of 4 days per week. Shifts can range from 4 to 8 hours; Ambassadors usually work 16-32 hours per week on average. There are opportunities to pick up additional work on the Special Events team if desired. Ambassadors MUST have availability Wednesday through Sunday, including the availability to be scheduled some evenings (typically Wednesdays and Thursdays) and Monday holidays.
Compensation
The Guest Ambassador is compensated at a rate of $17.50/hour. Liberty Science Center also provides perks for all eligible part-time employees, including:
Classification
The Guest Ambassador is a part-time position which is non-exempt, meaning this role is eligible for overtime for work that exceeds 40 hours per work week; however, all overtime must be approved in advance by the role’s supervisor.
Physical/Environmental Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
During the virus pandemic, the ability to wear a face mask that fully covers your nose and mouth for long periods of time is required! While performing the duties of this job, the employee must also be able to stand for long periods of time while working with staff on the Science Center floor to prepare for events or fill in for frontline staff. The ability to lift 30 pounds is required. The position requires the ability to walk on concrete floors, climb stairs, bend/lift/stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including walking on uneven ground and being exposed to varied weather elements.
LSC’s Work Culture at a Glimpse
Liberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment.
Our Environment
Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to a terrace with stunning NYC views.
Travel
This position requires no travel.
To apply:
Please submit a resume and cover letter highlighting why you are a perfect fit for this position.
___________________
Liberty Science Center is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We, therefore, provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know .