Overview
Position: Builds Deployment Technician
Location: Albuquerque, NM
Salary Range: $22.34 - $27.34 per hour
Clearance: Clearable to Q
KeyLogic is seeking a Builds Deployment Technician to support a major national laboratory.
The responsibility of a Desktop Imaging Technician is to provide end-user support with processes for managing and delivering services that are ITIL® conformant. Resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.
Responsibilities
- Provide basic field (Win/Mac/Mob/CSU) support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
- Provide support in responding to system user requests for assistance.
- Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
- Provide support to install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.
- Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
- Ensure the builds Deployment process is followed for every deployment. All documentation for the build deployment is filled out appropriately.
- Provide the supervisor &/or customer with regular communication regarding status of deployment, notification when deployments are complete and appropriate advice & techniques regarding their new computer.
- Appropriately document all required information into the ticket tracking system, if necessary.
- Ensure that the system is appropriately secured (case is locked, system password protected, etc.).
- Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
- Meet required productivity expectations, including team-based metrics.
- Meet all performance service level targets.
Qualifications
- High School Diploma and 2 years of relevant work experience.
- U.S. Citizenship is required
- Must be able to to obtain and maintain a U.S. Department of Energy Q Security Clearance.
Required Skill:
- 2 years of experience in technical field, specifically PC setup, and customer service
About KeyLogic:
Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world’s most challenging problems with unsurpassed anticipatory service.
KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service—always staying one step ahead—benefiting our customers, and ultimately helping build a better world.
We are committed to the success of each customer’s mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class.
KeyLogic is an Equal Opportunity/Equal Access Employer. KeyLogic is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.