About

Solairus is a US-based private aviation services company whose core business is assisting aircraft owners with the safe, reliable, and efficient management and operation of their aircraft. Our charter and management services are customized to meet the client’s individual travel and financial requirements, and to support their flight operation with the highest standards of safety and personalized service, regardless of the location of the aircraft.


HOURS

Sunday | Open 24 Hours

Monday | Open 24 Hours

Tuesday | Open 24 Hours

Wednesday | Open 24 Hours

Thursday | Open 24 Hours

Friday | Open 24 Hours

Saturday | Open 24 Hours

365 Days a Year

PHONE

800.359.7861

EMAIL
charter@solairus.aero

LOCATION
201 1st Streeet
Petaluma, CA 94952

Location


IT Specialist

Department:   Aircraft Type:
Location: Solairus Petaluma Headquarters    

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Description

Title: IT Specialist

Hours: 8:00am – 5:00pm Monday – Friday

 

We are looking for a well-rounded and flexible individual to add to our support team. We are looking for someone with strong IT and problem-solving skills who enjoys helping others and the organization with a wide variety of IT support needs. This in a mid-level position and is an ideal role for someone with a strong interest and ability to learn new technologies and quickly apply them.

 

 Responsibilities:

  • Supporting the day-to-day operations of our organization
  • Monitors and resolves help desk tickets for end user support.
  • Troubleshoot laptops and desktops; remotely and onsite
  • Troubleshooting iPads, iPhones, Android phones, and other mobile equipment
  • Maintains network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.
  • Perform regular systems security updates and backups.
  • Manage and monitor system and network performance.
  • Manages computer operation scheduling, backup, storage, and retrieval functions.
  • Review and evaluate company procedures and reports to identify hidden risks or common issues.
  • Assisting management with developing and documenting achievable and sustainable action plans to remediate identified control gaps.
  • Provides guidance on managing and mitigating IT security risk related to the network infrastructure
  • Coordinate with different department managers to review all departmental compliance policies.
  • Perform periodic audits on company procedures and processes.
  • Acquire third and fourth-parties internal security controls documentation, including but not limited to SIG (LITE/FULL), SOC audit reports, ISO certifications, internal policies and procedures, dataflow charts, vulnerability and penetration testing, BCP test, privacy policies, etc. for review.
  • Escalates deviations, supports clarification, investigation, and management of data privacy breaches.
  • Assisting with development of clear and concise risk and control reporting.
  • Develop skills and expertise with new technology, software, and hardware in a dynamic environment
  • Collaborate with Director of IT Support on longer term projects (i.e. audits, upgrades, hardware changes), as well with other IT members on broad IT projects
  • Comprehend and apply technical information, and present it to others in a non-technical manner
  • Performs other duties as assigned.


Qualifications and Requirements:

  • Experience in risk assessment, audit, and IT security assessments
  • Experience with Windows Server 2012 R2, 2016, 2019 and related.
  • Familiarity with networking concepts and practical applications.
  • Ability to understand risk, design, and operating effectiveness of IT controls.
  • Ability to clearly document control objectives and design efficient tests of controls.
  • Flexibility to quickly switch tasks, take on special projects, accurately assess status, and devise a reasonable strategy for completion.
  • Ability to work under pressure with interruptions and challenging deadlines
  • Demonstrated experience working in a team setting and solving problems collaboratively
  • Exceptional communication, organization, and presentation skills; to be able to inform and persuade both orally and in writing.
  • Knowledge and experience with troubleshooting network, wireless equipment, server, desktop, and application issues are a plus
  • Experience with backup/Recovery systems (Shadow Copy, Veeam, etc.)
  • Experience with Hosted Environments (HyperV and/or ESXi)
  • Ability to work with all levels of the organization
  • Self-motivated and capable of performing tasks with minimal oversight.
  • Available for on-call and/or non-business hours to support organizational needs
  • Physical requirements: Lifting, bending, and moving computer, monitors, printers, and other related

equipment as needed

 

Preferred:

  • Demonstrate a strong aptitude for learning and operating technology systems.
  • Experience in a technical system support role.
  • Experience with Windows 10
  • Experience with Microsoft products like Exchange, Active Directory, Teams, Outlook, Excel, etc.…
  • Experience/knowledge of Office 365, CRM, Okta, and other SaaS/Cloud based applications
  • Experience with Splunk or other SEIM products
  • Experience with Qualys
  • Knowledge of IT audit and compliance frameworks
  • IT Security (CISSP, Security+, or similar) certification (Preferred)
  • Experience with networking Cisco products (routers, switches, IOS, ASAs, etc.)
  • Cisco network engineering certifications (CCENT, CCT, CCDA, CCNA, CCDP, CCNP, CCDE, CCIE, etc.)
  • Familiarity with security standards (SOC 2, ISO 27001, FedRAMP) as well as privacy laws (CCPA and GDPR)
  • CCSP, PCI QSA, CISSP, or CISA certifications
  • Knowledge of PCI-related standards including PCI-DSS, ASV guidelines and other supporting documents

 

 


Why work with Solairus?

 




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