NOC Technician L1

Location: US-Florida-Miramar
Department: NOC's (1120)

Description

About Anuvu 

For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Emirates and Celebrity Cruises have trusted us to provide solutions from high-speed broadband internet to movies, television and games.  

Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests. 

Be Part of the Movement 

Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.  

Role Summary

 The NOC L1 Operator is the first level contact for customer-facing technical support.  Performs necessary network grooming and adjustments as determined by internal operations teams.  Troubleshoots customer links, primarily on layers 1-3 of the OSI model, but may occasionally go up to layer 7. 

 

Location: Miramar, FL

Remote Options: Once we are cleared to return to the office, this role will be on a hybrid work arrangement, 3 days a week in the office and 2 days at home. 

What You'll Be Doing 

  • Proactive network monitoring and reporting of RF (Layer 1) problems.
  • Acting upon Network Management requests for remote network changes.
  • Respond to phone, email, and chat inquiries from customers.
  • Maintain tact and professionalism when interacting with the customer on any channel.
  • Remote level reporting for service quality and system performance.
  • Troubleshooting technical issues on VSATs and IP networks.
  • Facilitate support for customers and field engineers as necessary.
  • Other duties as assigned

What We’re Looking For   

  • Degree with Computer or Electronics Focus
  • English is Required, Bilingual is a Plus
  • Experience in MS Excel and Outlook
  • Contact Center Experience is Desirable
  • CCNA or Other IP Certifications Beneficial
  • VSAT Installer or Support Background
  • Electronics and/or Computers
  • Great Communicator
  • Creative Problem Solver
  • Analytical Thinker

This Might Be the Right Place if You…. 

  • Are a team fit; can help advance our global, inclusive culture 
  • Are self-starter who likes to roll up your sleeves and take initiative with minimal direction 
  • Can think about tomorrow, while getting your work done today 
  • Are a collaborative team player; primary audience will be internal teams 
  • Are curious and open to learning and finding new solutions 
  • Are able to provide and accept feedback in a constructive manner 
  • Are organized, have strong communication skills, and do whatever it takes to get things done 

The Benefits of Working Here 

A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to a providing an outstanding work environment, we offer competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, employee assistance, and discounts on gym membership, concerts, amusement parks, hotels, and more!  

Advanced | Agile | Applied 

Anuvu is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

Due to COVID, our interviews are now done in a safe environment using online platforms like Zoom and Microsoft Teams. 

Let Innovation Move You. 





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