Sr. Network Engineer

Location: US-Florida-Miramar
Department: Network Segment Engineering (1176)

Description

About Global Eagle 

Moments that move us stick with us. Together with our clients, we have the power to make those moments happen 30,000 feet in the air or right in the middle of the ocean. Whether it’s for business, pleasure, or anything in between—we make it easy for travelers to stay connected to the things they love, even when they’re away. 

Be part of the movement. 

Global Eagle is about to embark on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we are focused on providing our customers what they need today while thinking strategically for their tomorrow.  

Global Eagle is looking for professionals who are innovative, eager and self-driven. While we’ve been around for 7 years and have over 1000 employees in 20+ countries, we still like to roll up our sleeves and get the job done. Our team is made up of individuals who are experts in their craft but remain flexible as technology and trends continue to evolve.  

Role Summary

The Senior Network Engineer reviews, analyzes, designs, modifies, develops and implements networking and networking products. The candidate will help support and troubleshoot production problems and develop and enforce best practices in configuration management and application deployment. This role identifies and implements new satellite/network solutions to meet business unit and client requirements, conduct research, development and testing of new technologies, products and services.

The ideal candidate would have experience in a Service Provider environment.

What You'll Be Doing

  • Work closely with product development team to determine the most profitable course for each existing and new product
  • Create training materials and training programs for each member of the outside sales team
  • Focus on implementing networking related projects and programs that consistently generate new, high quality leads for our company
  • Maintain and manage competitive intelligence and comparisons by working with cross-functional stakeholders and executing self-lead research
  • Assist leadership on calls when appropriate to provide deeper dives into technologies
  • Speak and present both internally and externally to promote our products and services
  • Use market research data to determine product pricing
  • Create product content such as case studies, videos, website copy and blog posts (where appropriate)
  • Gain insight into customer use of current products, untapped opportunities, and buyer personas
  • Measure and optimize the buyer journey as it relates to product feature adoption and usage
  • Market analysis for products – pricing, market size, key customers, competition, new products
  • Provide Product Engineering with overview of new product or new features for existing products
  • Provide Level 3 escalation support for any network, IP or iDirect related problems as deemed capable
  • Maintain network related standards and procedures to be used by other technical departments, including Network
  • Services, Tech Services and the NOC
  • Perform R&D on new innovative ways to improve the network and associated services
  • Other related tasks as may be assigned.

Education & Experience

  • BS or MS in related engineering field

Essential Experience

  • 5+ years of extensive experience in Network Engineering
  • MPLS, OSPF, IS-IS, RIP, BGP, Multicast
  • Cisco IOS, XR, XE
  • Firewalls: Cisco, Palo Alto, Fortinet

Desired Experience

  • 1+ years of experience in cyber security or related preferred *but not required*
  • 3+ years of experience iDirect and VSAT technology preferred *but not required*
  • 3+ years of experience in Service Provider Environment *highly desired*
  • Excellent written and verbal skills with the ability to explain complex subject matter in simple but accurate terms
  • Ability to work under pressure with aggressive deadlines
  • Must have experience in technical writing
  • Wide range business exposure a plus

Skills

  • Multi-tasking
  • Autonomous
  • Proactive
  • Strong Interpersonal skills with clarity of communication in writing and verbally

Expectations

  • Reporting: This position reports to the Director of Systems Engineering.
  • Interactions:  This position directly work with all other internal technical teams as well as technical contacts at vendors and customers.
  • Physical/Sensory Demands: Daily contact and interface with operations staff, company personnel, customers, vendors and contract services personnel. Heavy compute use. Read equipment settings on small LCD screens.

Why You Should Work Here

A career with Global Eagle is a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovation. In addition to being a part of an amazing group, we also have competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, and discounts on gym membership, concerts, amusement parks, hotels, and more!

 

Global Eagle is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Due to COVID, our interviews are now done in a safe environment using online platforms like Zoom and Microsoft Teams.

 

Please note: Only shortlisted candidates will be contacted.





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