Sr Collections Representative

Location: US-Colorado-Denver
Department: Commercial Finance (2420)


About Us

Global Eagle is a leading provider of satellite-based broadband connectivity, television and entertainment services, content and data analytics to aviation, maritime, enterprise and government markets. Global Eagle offers a fully integrated portfolio of rich media content and high-speed connectivity solutions for airlines, private jets, cruise lines, commercial ships, super-yachts, ferries, enterprise, government and military installations worldwide with proprietary performance-enhancing technologies and exclusive access to premium media. With 1,300 employees on six continents and leading global satellite and ground networks, the company delivers exceptional service and concierge support to its customers.

Find out more at

Role Summary

The Sr Collections Analyst is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Sr AR Manager.

What You Will Be Doing

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Assist to collect and prepare collection reports on weekly basis and evaluate process and measure efficiency of all portfolios and forecast all monthly collection objectives
  • Resolve billing and customer credit issues
  • Coordinate with legal departments to compile all bankruptcy claims and maintain log of all correspondence with customers
  • Update account status and records and collection efforts
  • Report on collection activity and accounts receivable status
  • Contact Sales team to acquire payment information.
  • Perform periodic departmental quality audit to improve efficiency and analyze all workflow processes
  • Continuously apply internal controls under SOX to ensure adequacy and adherence to company policies and procedures.
  • Recommend and implement agreed process improvement to the collections process  
  • Writing and implementing standard operating procedures
  • Handle administrative and accounting oriented duties and responsibilities as needed
  • Communicate and interact with various internal departments and externally with customers
  • Other duties as assigned


  • Minimum of 5-7 years of experience in collections
  • Oracle or ERP experience
  • Advanced Microsoft Excel skills required
  • High degree of attention to detail
  • Strong computer and interpersonal skills
  • Skilled in negotiation
  • Communicate clearly: both verbal and written with a professional demeanor
  • Ability to multi-task and follow directions
  • A proven dedication to teamwork, leadership and integrity within a professional environment
  • Must be able to work in fast paced environment

Our Core Values

  • Communicate and Connect
  • Deliver Excellence and Own it
  • Be Honorable
  • Operate as ONE
  • Learn and Embrace Change

Why You Should Work Here

A career with Global Eagle is a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovation. In addition to being a part of an amazing group, we also have competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, and discounts on gym membership, concerts, amusement parks, hotels, and more!

The anticipated starting salary range for individuals expressing interest in this position is $64,000 - $73,000. Actual compensation will depend on factors such as location, experience, skills, certifications…etc.


Global Eagle is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Due to COVID, our interviews are now done in a safe environment using online platforms like Zoom and Microsoft Teams.


Please note: Only shortlisted candidates will be contacted.

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