Solution Architect (Texas or Florida)

Location: US-Texas-Houston
Department: GDC & IP Ops (1315)

Description

*This position can be located in Huston, TX or Miramar, FL.

About Us

Global Eagle is a leading provider of satellite-based broadband connectivity, television and entertainment services, content and data analytics to aviation, maritime, enterprise and government markets. Global Eagle offers a fully integrated portfolio of rich media content and high-speed connectivity solutions for airlines, private jets, cruise lines, commercial ships, super-yachts, ferries, enterprise, government and military installations worldwide with proprietary performance-enhancing technologies and exclusive access to premium media. With 1,300 employees on six continents and leading global satellite and ground networks, the company delivers exceptional service and concierge support to its customers.

Find out more at www.globaleagle.com

Role Summary

The Senior Solutions Architect develops winning technical solutions and strategies for satellite connectivity, terrestrial broadband, remote fiber and value added services.

What You Will Be Doing

  • Understand and interpret customer requirements, creating a solution using existing company technologies to meet the customer requirements.
  • Proactive liaison with sales team, operations, products, and systems engineering to provide timely and accurate responses to engineering requirements in the quotation process.
  • Communicates with various levels of expert personnel at customer’s location to gather technical facts to support the quotation and contracting process.
  • Creates network drawings, Statement of Works, equipment lists (quotes) and gathering of technical specs required to present a complete customer solution.
  • Meets deadlines for assigned projects, configuration and documentation for proposals.
  • Calculating client quotations
  • Supporting marketing by attending trade shows, conferences and other marketing events as needed.
  • Preparing technical presentations – internal and external - and demonstrating how a product will meet client needs.
  • Providing pre-sales technical assistance and product education
  • Assists the Sales department with the creation of rate tables and pricing.
  • Maintains documentation to provide accurate record keeping.
  • Escalate customer requirements to Product development team to highlight customer requirements not currently meet by existing solutions.

Education & Experience

  • Technical school graduate or Associates degree in related technical field.
  • 10+ years of experience in technical support and sales engineering roles. 
    Strong knowledge of LAN/WAN, TCP/IP and general network theory.
  • Strong understanding of Cisco equipment, satellite antenna systems and VOIP technologies. 
  • Knowledge of RF engineering principles and satellite technology.
  • Ability to work independently and deliver results. 
  • Strong written and oral communication skills desired.

Our Core Values

  • Communicate and Connect
  • Deliver Excellence and Own it
  • Be Honorable
  • Operate as ONE
  • Learn and Embrace Change

Why You Should Work Here

A career with Global Eagle is a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovation. In addition to being a part of an amazing group, we also have competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, and discounts on gym membership, concerts, amusement parks, hotels, and more!

 

Global Eagle is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Due to COVID, our interviews are now done in a safe environment using online platforms like Zoom and Microsoft Teams.

 

Please note: Only shortlisted candidates will be contacted.





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