End User Support
|Department:||NOC Level 1 Support (4650)|
Global Eagle is a leading provider of satellite-based broadband connectivity, television and entertainment services, content and data analytics to aviation, maritime, enterprise and government markets. Global Eagle offers a fully integrated portfolio of rich media content and high-speed connectivity solutions for airlines, private jets, cruise lines, commercial ships, super-yachts, ferries, enterprise, government and military installations worldwide with proprietary performance-enhancing technologies and exclusive access to premium media. With 1,500 employees on six continents and leading global satellite and ground networks, the company delivers exceptional service and concierge support to its customers.
Find out more at www.globaleagle.com.
The End User Support, Network, Server Partner is responsible for identifying, troubleshooting and resolving problems encountered on various servers, desktop systems, LAN, WiFi, Internet and other computer technology. Troubleshoot, resolve, and document more complex tickets elevated related to technical difficulties with employee hardware, software, and networks. Escalate trouble tickets when required.
Provide technical support to end-users regarding computer hardware and software. Install, test, certify and troubleshoot networking cabling systems. Install configured network equipment; install, configure, monitor and troubleshoot a wide range of network and data communications technology. Serve as customer contact on technical and service related problems. Install/Incorporate new releases, updates, or other changes to Commercial-Off-The- Shelf software (diagnostics failures/potential failure predictions). Ability to work under limited supervision; performs additional duties as assigned.
What You Will Be Doing
Education & Experience
Why You Should Work Here
A career with Global Eagle is a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovation. In addition to being a part of an amazing group, we also have competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, and discounts on gym membership, concerts, amusement parks, hotels, and more!
Global Eagle is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Due to COVID, our interviews are now done in a safe environment using online platforms like Zoom and Microsoft Teams.
Please note: Only shortlisted candidates will be contacted.
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