Senior Program Manager

Location: US-Illinois-Lombard
Department: Back Office Services (1345)


About Us

Global Eagle is a leading provider of satellite-based broadband connectivity, television and entertainment services, content and data analytics to aviation, maritime, enterprise and government markets. Global Eagle offers a fully integrated portfolio of rich media content and high-speed connectivity solutions for airlines, private jets, cruise lines, commercial ships, super-yachts, ferries, enterprise, government and military installations worldwide with proprietary performance-enhancing technologies and exclusive access to premium media. With 1,300 employees on six continents and leading global satellite and ground networks, the company delivers exceptional service and concierge support to its customers.

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Role Summary

Reporting to the VP, Program Management, the Senior Program Manager has overall accountability for managing the full product lifecycle of complex technology programs from requirements gathering through development, integration, qualification, and certification of connectivity and wireless IFE systems.  Organizes and leads a cross-functional, cross-organizational teams comprised of internal and external team members; and, in the case of OEM line fit programs, acts as the primary point of contact with the OEM Supplier Management.

The programs managed by the Senior Program Manager represent strategic imperatives that have significant impact on the business and have direct visibility to senior management.   The Senior Program Manager has the required skills to form high performing teams that will result in the timely and high-quality execution of the assigned programs.  Partners with Product Teams, System Engineering, Software Development, QA, Procurement teams, and, when necessary, with aircraft OEMs to develop and manage integrated delivery plans to support line fit projects with an immediate, primary focus on connectivity systems for Boeing line fit on multiple aircraft models.

Success in this position includes, but is not limited to, ensuring that all identified requirements of the program are met, as well as delivered on time while meeting or exceeding financial objectives without compromising quality.  In addition, as a member of a growing business, the Senior Program Manager will play a significant role in defining and implementing delivery processes to support the rapidly changing technology and business needs of Global Eagle and its customers.

What You Will Be Doing

As a Senior Program Manager, you will need to have a detailed, technical understanding of your programs, OEM program practices, and manage the content of your program accordingly. You will need to have a comprehensive understanding of resources, people and money, and be able to clearly articulate needs and status to senior leadership team members. You need to be able to look at the timing of your program with granularity at the week, month and quarter level and understand what is driving your schedule. You will need to feel accountable for all aspects of your program, take full ownership and drive to deliver on time with quality.

  • Responsible for  the planning, execution, monitoring and control of the program.  This includes understanding the business and functional requirements, managing changes, developing and maintaining an integrated program schedule, managing risks, and program financials
  • Responsible for the management of changes to the program by working with cross functional organizations to identify and record proposed changes, perform impact analysis, coordinate costing and pricing, planning and execution of changes with approval of the Core Team and/or stakeholders
  • Continuous risk management for the program, this will include leading the Core Team in the identification, analysis, response planning, monitoring and control of the risks
  • Managing program financials, including budgeting, forecasting, tracking costs, and analyzing/managing variances to plan
  • Management of relationships with the stakeholders (internal and external) of the program, including the communication, information sharing, and expectations management
  • Continuous Lessons Learned management throughout the life cycle of the program including; identification, documentation, analysis and recommendations and shared with the appropriate responsible functions
  • Developing the program’s communication plan and ensure that all program documentation and reports are completed on time and communicated to the appropriate personnel, including weekly program summary, exception reports and monthly program reviews.  The program manager shall also manage regular Core Team and OEM partner meetings, documenting and distributing the meeting minutes as appropriate
  • Completing all program transition activities including program handover meeting, documentation, evaluation of program performance, archiving of documents and close out report
  • Identifying areas of process and tool improvements, develop and or participate in departmental improvement projects as directed by management
  • Competent in the use of Microsoft Project, Sharepoint, and other organizational tools as required

Education & Experience

  • Bachelor's degree in Engineering 
  • At least 10 years of Program Management experience, leading medium size programs with moderate complexity within a global multi-disciplined engineering environment
  • Project Management Professional (PMP) certification or ability to achieve certification within 1 year of employment preferred
  • Experience delivering solutions to the commercial aviation industry is desirable
  • Knowledge of VSAT, satellite, IP networks and telecom technology is desirable
  • Ability to successfully lead and motivate others in a highly matrixed environment to accomplish business objectives with strong interpersonal and leadership skills
  • Strong knowledge of program management techniques and tools with demonstrated competency in their application


  • Strong analytical, problem solving and organizational skills
  • Ability to operate autonomously in a fast-paced environment 
  • Competent in the use of Microsoft Project, Sharepoint, and other organizational tools as required

Our Core Values

  • Communicate and Connect
  • Deliver Excellence and Own it
  • Be Honorable
  • Operate as ONE
  • Learn and Embrace Change

Why You Should Work Here

A career with Global Eagle is a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovation. In addition to being a part of an amazing group, we also have competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, and discounts on gym membership, concerts, amusement parks, hotels, and more!


Global Eagle is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Due to COVID, our interviews are now done in a safe environment using online platforms like Zoom and Microsoft Teams.


Please note: Only shortlisted candidates will be contacted.

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